Extended Stay America Premier Suites - Phoenix - Chandler Downtown

Business response:

Dear Guest, Thank you for taking the time to share your experience with us. We appreciate your positive remarks regarding the service you received upon arrival, which helped support your schedule. At the same time, we regret that a piece of in-room equipment disrupted your rest, as uninterrupted sleep is essential to a comfortable stay. We understand your note regarding beverage availability, and we regret the inconvenience this caused. Your feedback has been shared with the appropriate teams to help improve comfort and conv... read more

Business response:

Dear Guest, Being close to so many places to explore is always a plus. We’re happy to know the surrounding area added value to your visit and made getting around easy. At Extended Stay America, we aim to provide a setting that helps guests feel connected to what they need during their travels. Thank you for sharing your experience, and we hope to have the chance to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to know that your room was clean upon arrival, but we understand that the timing of housekeeping did not fully meet your expectations. At the same time, our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion. Your comments have been noted and will be shared to help ensure guests feel well-supported throughout their visit. We appreciate you bringing this to our attention and hope future stays provide an even more comfortable and convenient experience. Sincerely, H... read more

Business response:

Dear Guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, The convenience of your stay truly shines through, and we’re so glad it met your expectations. Being surrounded by great dining options and nearby attractions can really make a visit more enjoyable. Thank you for choosing Extended Stay America and for sharing such positive feedback. It’s wonderful to know your time with us was so satisfying, and we hope to welcome you back again whenever your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to know that the value and straightforward experience met your expectations. Providing comfortable accommodations at a fair rate is always our goal at Extended Stay America, and it’s encouraging to see we delivered on that during your stay. We appreciate you choosing us and hope to welcome you back again in the future. Sincerely, Hotel Management