Extended Stay America Premier Suites - Phoenix - Chandler Downtown

Business response:

Dear Jordi, Thank you for sharing your feedback. We take great pride in providing our guests with a clean and fresh environment, and we apologize for any oversights during your stay. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience. We thank you again for sharing your experience with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear NEDRA, Thank you for your constructive feedback regarding your recent stay at our hotel. Your total satisfaction is our top priority, and we regret falling short of your expectations. Your comments have been shared with our team to reinforce our commitment to the high standards we strive to uphold. Thank you once again for your candid observations. We appreciate your patience and hope you will stay with us again for a more gratifying experience.Sincerely,Hotel Management 

Business response:

Dear Yuan, We are so happy you chose Extended Stay America for your recent visit to the city. Reading your comments absolutely made our team's day! Our location is one of our greatest features, so thank you for pointing that out for future travelers. We hope to welcome you back very soon.Sincerely,Hotel Management 

Business response:

Dear Dennis, Thank you for selecting Extended Stay America for your accommodation needs. We are pleased that you enjoyed your stay in our peaceful environment and that your experience was favorable. We eagerly anticipate the opportunity to welcome you back for another rejuvenating stay in the near future.Sincerely,Hotel Management