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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Listed as 2 queen size bed but you are lucky if they were full size beds. Not comfortable for 2 bigger guests.
Business response:
Dear Guest, We are sorry to hear that your experience did not meet expectations, and we regret that the bed setup did not provide the comfort you were anticipating. We understand how important accurate expectations and overall comfort are, and your comments have been shared with the appropriate teams so we can review room descriptions and address concerns related to comfort and guest experience. We would like to regain your trust and hope you will give us another chance in the future. Sincerely, Hotel Management
Shower had mold, lights I. The bedroom wouldn’t turn on, weird smells in the hall and the room. Breakfast included is a joke. One kind of oatmeal packet offered. No creamer without sugar. It was fine for a night but extended stay, absolutely not.
Business response:
Dear Guest, We are sorry to hear that your experience did not meet expectations, and we regret that the condition of the room and overall environment left a negative impression. It is concerning to learn about the maintenance and cleanliness issues you encountered, as well as your disappointment with the breakfast offering. Your comments have been shared with the appropriate teams so we can address these concerns and improve overall upkeep and service moving forward. We hope you’ll consider staying with us again, giving us t... read more
Front desk lady was on rude. She gave me my card and said that’s your room number and nothing else. Whatever, I can live with that. But when I got to the room there was NO toilet paper. I went to the lady at the front desk who was talking on her personal phone and I asked for some toilet paper for the room and she said they were out & there was no alternatives and she continued to talk on her phone. The room was dirty with food cakes on the handle. Very uncomfortable to sleep at.
Business response:
Dear Guest, We’re very sorry to hear about your experience and that your stay did not meet expectations. We sincerely apologize that your interaction at the front desk did not reflect the level of courtesy and attentiveness we expect from our team. We also regret that essential items were not available and that the condition of the room did not meet our standards, as every space should be properly prepared prior to arrival. Your feedback has been shared with the appropriate teams for review so these concerns can be addressed... read more
Room dirty, dusty, sofa had spots, personal no have customer service knowledge.
Business response:
Dear Guest, We’re very sorry to hear that your stay did not meet expectations. The condition of the room you described and the level of service you experienced are not reflective of the standards we aim to provide. We understand how this would impact your overall comfort and impression. Your feedback has been shared with our housekeeping and leadership teams for review as we work to improve both cleanliness and service consistency. We regret the impression this left and hope to provide a better experience in the future. Sinc... read more
Tile on shower floor loose and not grouted. Second time staying there. Each occurance there wasn’t a front desk person present. I waited to check in for half hour before someone finally showed up. Phone ringing off the hook. No one to answer.
Business response:
Dear Guest, We sincerely apologize for the maintenance issue in the shower, as well as the inconvenience caused by the lack of front desk availability during your visit. This is not the level of service we strive to provide. Feedback like yours is invaluable and will be shared with our team to enhance the overall experience. We truly regret the delays and frustration you experienced and appreciate you bringing these matters to our attention. Thank you for sharing your feedback and for choosing to stay with us again. We hope ... read more
Th rooms smelled of bug repellent and they charged me twice saying that I was a no show when I did show up AND I called to let them know that I was checking in late and they said they would just check me in. Awful service
Business response:
Dear Guest, It was disappointing to read your comments about yourstayat our hotel. Please accept our apologies for the unpleasant atmosphere you encountered in your room. We never mean to disappoint our guests in any way. We understand how important a fresh and welcoming atmosphere is to an enjoyablestay. We continuously aim to maintain our hotel's environment, and we appreciate you bringing your concerns about your room to our attention. Moreover, we are sorry for the issues you outlined about the charges. We can assure you... read more
The room was mostly fine, the shower had hair in the drain which was absolutely disgusting. For some reason, nobody could maintain any sense of peace in the hit. People were yelling at all hours of the night, slamming doors. No help from front desk. Absolutely horrible place to get rest
Business response:
Dear Guest, We’re sorry to hear that your experience fell short. While it’s good to know parts of the room met expectations, the cleanliness issue in the shower and the repeated noise disturbances would understandably make it difficult to relax and get proper rest. We also recognize how frustrating it must have been not to receive assistance when needed, as guest support should be reliable at all times. This is not the experience we want for our guests, and your feedback has been shared with the appropriate teams to explore ... read more
Not a good spot. Only 2 lights worked in our room, no pillows available for the pullout couch bed, smelled like smoke in the room and very unfriendly front desk. Would reccomend not staying here.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet expectations. The issues you mentioned regarding the lighting, missing pillows for the pullout sofa, and the odor in the room are certainly not the experience we want our guests to have. Additionally, we are very sorry to hear that you found our front desk service unfriendly, as providing welcoming and helpful service is extremely important to us. Your comments have been shared with our team so we can address these concer... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,151 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.