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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not offer the grab and go breakfast as avertized. They don't clean well. Fpunr a towel under the couch. Stains on the bedding. Pillows were horrible. Cleaning is not a priority at this hotel. To even get towels you had to give back dorty towels The positive was Staff was nice and polite.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. On the positive side, it is nice to know you were pleased with our polite staff. We hope to have an... read more
Not warm and welcoming. Looks dirty and uncomfortable
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Management
Rooms were dirty dusty bathrooms were not clean. There was food left in the refrigerator from the people before and when we told the desk and also told the cleaning people nobody came to get the food so we put it in the hallway and it was still in the hallway when we checked out… and when we went down for breakfast at 7:00 there was only eggs and oatmeal. There was nothing else there, and the coffee was undrinkable….. We will definitely be checking this one off our list.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
Not the best hotel Definitely find another place to stay. We walked into our room and the floor was dirty and there was puddles of water all around our room. Half of the lights and receptacles didn't work. Also found some blood on the wall next to the couch. Hallways looked like they haven't been vacuumed in a while. Just felt dirty being there. Wouldn't recommend
Business response:
Dear Guest, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. W... read more
The room was dusty and dirty we had food left in our fridge from the previous guest
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Truly one of the worse hotels I’ve ever stayed at. Room dirty, toilet barely worked, shower didn’t drain, no amenities in room without asking for extra, just to begin. Rough clientele too.
Business response:
Dear Guest, We're sorry that your stay with us was not good and apologize for the issues you encountered in the room. Please allow us to review the condition and ensure we address each concern so that our future guests do not have similar problems. We strive to provide a comfortable and safe environment for all guests. Thank you for sharing your feedback. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
The pool was closed and I was not notified until I was checking in . The room had no hair dryer . Nothing was very clean . The grab and go breakfast was a total let down . If I would have been able to change to a different hotel I would have . Also the smell of smoke from the 5th floor where are room was located was extremely unpleasant
Business response:
Dear valued guest, We're sorry your recent stay with us didn't meet your expectations. We apologize for the inconvenience of finding out about the pool closure upon check-in, and we regret that your room wasn't equipped with a hair dryer. Our cleanliness standards weren't up to par, and we'd like to make it right. Regarding the grab-and-go breakfast, we appreciate your feedback and will pass it on to our team for improvement. The smell of smoke on the 5th floor is concerning, and we'll look into it to prevent it in the futur... read more
What I didnt like was how unprofessional and unaccomodating the staff was to not only my party but we had several other rooms booked with family and friends. We needed extra towels because there was only 2 towels and wash clothes in the room, we also needed extra bedding and blanket and they were hesitant in giving it for the pull out. Refrig was broken and there was blood on stairwell and elevator was broken the 1st night we were there.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret the issues you encountered during your visit, particularly regarding the lack of support from team members and the condition of the facilities. Your concerns regarding linen availability, appliance functionality, and overall cleanliness are deeply concerning and do not reflect the standards we strive to uphold. Please be assured that your feedback has been shared with the appropriate departments for immediate review and corrective action.... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.