This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Piss poor hotel Check in at 430pm room not ready had to wait an additional hour..Room looked like it was rushed to be cleaned..Stains on floors.. Hallway not vacuumed or cleaned.. Extremely disappointed in condition of room and hotel .. Would not recommend to family or friends... As you can read this also means I will not be staying here again... The only good thing about my stay was how apologetic Barbara was..if not for her I would have walked out
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies for the delay in getting your room, and if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Treated poorly, did not get room I booked for, mgmt was ambivalent "you booked through a third party so you don't get first pick and we're booked up so you can't change rooms" Room had issues. I have photos
Business response:
Dear Guest, We apologize for the predicament with your reservation and understand your frustration. Reservations made through a third-party booking site must be handled by them. We recommend that you contact them directly for assistance. Further, we are sorry for the issues you had with our front desk. We take these reviews seriously, and our team will evaluate your feedback to ensure these concerns are not repeated. Your remarks on the cleanliness of the room are noted and shared with our housekeeping team to take action. P... read more
noisy, too many parties going on, no breakfast it was only a coffee and packaged yogurt (Expedia says breakfast included), not clean, old style place, no coffee maker, no hair dryer, 2 elevators (only 1 is working) it took forever to get up/down, staff is not friendly, I don't recommend neither for any business traveller nor family.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
I wouldn't stay again. It was just okay. It was filthy and not a well maintained property. It's very dated and stale. Customer service was mediocre. Some of the staff had bad attitudes. The kitchenettes and available kitchen accessories was convenient and the room we had was spacious. But that was the only nice part. I wouldn't stay again.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay. We apologize that the property's condition and maintenance didn't meet your expectations. We'll take your comments about the facilities and cleanliness seriously and prioritize necessary improvements. Regarding customer service, we'll address the issues with staff and work on providing better training to ensure our team consistently delivers a positive experience. On the other hand, we're glad you found the kitchenettes and spacious room convenient. Your... read more
Didn’t have my room, people yelling in hallway, air conditioning was not working properly
Business response:
Dear Guest, We apologize for the issues you experienced during your recent visit. We understand your concerns about the room availability delay, hallway noise, and air conditioning problems that impacted your overall experience. We know these inconveniences fell short of our standards and appreciate you bringing them to our attention. Our team is already at work to address these and ensure we are handling such issues better as we move ahead. We hope to provide a more comfortable and restful experience on your next visit. Sin... read more
Parking was very accessible to room. Location of the hotel was nice and easy to access. Like the layout of the room with kitchenette. Did not like that bed was super hard and pull out couch was not clean ‘full of pet fur’.
Business response:
Dear Guest,Thank you for taking the time to share your comments. We sincerely apologize for the discomfort caused by the bed and the cleanliness issues with the pull-out couch. Please know that your comments have been shared with the housekeeping team to ensure these concerns are addressed promptly. On a positive note, we are glad you found the location convenient and the room layout accommodating. We appreciate your input as it helps us improve our services, and we hope to have the opportunity to provide you with a more enj... read more
A bit rough A working hotel.
Business response:
Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
I cannot recommend this property based on my recent experience. I could not use the shower because of broken shower tiles. Unsafe to use. Broken or missing cabinet handles, cold wood floors with no rugs anywhere, kitchen area with no kitchenware, broken trashcan, bed that looked like it had not been changed, unpleasant and and unhelpful staff, terrible cheap vinyl sofa, no comfortable seating, undrinkable coffee, cheap plastic toilet seats that kept sliding off. Stay away from this place. Unsafe and unappealing. I regret sta... read more
Business response:
Dear Guest, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The room conditions you described are unacceptable and not representative of our quality standards. We will address this with our housekeeping and maintenance staff and reiterate the importance of impeccable customer service and attention... read more
Fine for a place to sleep After going to the wrong location a few miles away we were quickly checked in at the correct hotel. The floor was sticky in the living space. There was only one working elevator which was inconvenient. The room was very humid and the temperature had to be turned very low to get the air conditioning to kick on and relieve the humidity level in the room.
Business response:
Dear Guest, Thank you for sharing your feedback. We're glad to hear that your check-in went smoothly once you arrived at the correct location. We understand the challenges you experienced with the room's condition and appreciate your comments. Your input is invaluable as we continue to ensure a comfortable stay for all guests. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.