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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud fan for air conditioner not working properly. No longer a pool available.
Business response:
Dear Guest, We regret that the air conditioning unit did not operate as expected and produced excessive noise, affecting your overall comfort and sleep. We also understand the disappointment regarding the pool no longer being available, as amenities play an important role in the stay experience. Your feedback has been shared with the appropriate teams for review as we continue to work to improve both room functionality and guest expectations. We hope you will consider giving us another opportunity to provide a stay that bett... read more
Dirty, breakfast is horrible, how did the days we stayed only two days they actually had coffee. Nothing cold to drink, and some stuff that we were able to take with us to eat out of five stars I only give it one., I don’t recommend it
Business response:
Dear Guest, We sincerely apologize that your stay did not meet your expectations, particularly regarding cleanliness and breakfast offerings. We regret that beverage availability and breakfast options were disappointing and did not provide the convenience you anticipated. This is not the experience we strive to deliver. Your comments have been shared with the concerned teams. We appreciate your honesty, as guest feedback helps us improve. We hope you will consider giving us another opportunity to provide a better experience ... read more
The room was gross. If it was cleaned before we arrived it wasn't noticeableThe bathtub had mold and there were stains on the wall.
Business response:
Dear Guest, We sincerely regret that your experience did not meet the standards we strive to maintain. Cleanliness and hygiene are top priorities for us, and your comments regarding the room condition and wall stains are taken very seriously. We have shared this feedback with our housekeeping team. Please accept our apologies for the inconvenience caused. We truly value your feedback as it helps us improve. We hope you will give us another opportunity to serve you better. Sincerely, Hotel Management
Very dirty. Mold in bathrooms. Door knob missing inside front door. Waited 10 minutes for someone to come to front desk to get checked in. Elevator and hallway to room had bad odor.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay, including cleanliness concerns, maintenance shortcomings and the delay at check-in. This is not the level of comfort or service we aim to provide, and we understand your frustration. Please be assured that your comments have been shared with the concerned teams. Guest feedback is extremely important to us as we work to improve our facilities and service standards. We truly regret the inconvenience caused and hope you will consider giving us a... read more
Black mold in the shower
Business response:
Dear Guest, We sincerely apologize for the presence of black mold in the shower, as maintaining a clean and safe environment is our top priority. This is certainly not the standard we strive to provide, and your comments will be shared with our housekeeping and maintenance teams. Guest comfort and safety are extremely important to us, and we regret that your experience was affected. We value your input as it helps us improve our services and facilities. We hope to provide a much better stay next time. Sincerely, Hotel Manage... read more
Room hadn’t been clean for months as there were dead bugs on the hills, dirt on the floor, and mold in the shower. The breakfast was granola bars.
Business response:
Dear Guest, We sincerely apologize for the condition of the room you described, including cleanliness concerns and the issues in the bathroom. This is certainly not the standard we aim to maintain, and your comments have been taken very seriously. We have shared this feedback with our housekeeping and maintenance teams. We also regret that our breakfast offerings did not meet your expectations and will evaluate ways to improve them. We appreciate you bringing these matters to our attention and hope you will allow us another ... read more
The room itself was decent except for the paper thin walls. We were up practically all night because people were slamming doors and yelling in the hallways. They had a bus load of people check in at 3am and cause a lot of chaos. The front desk lady was nice though!
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room decent and our front desk staff helpful. However, we sincerely apologize for the noise you experienced due to thin walls and the disturbance caused by late check-ins. This is not the experience we strive to provide, and your comments have been shared with our management team to help us improve monitoring and guest comfort. Guest feedback is invaluable in helping us enhance our services. We hope to welcome you aga... read more
The man working the front desk was courteous and responsive. The room was dirty. The bathtub was dirty, and the curtain didn't have a water protector and it was dirty. There was one towel for a room reserved for four people. I called the front desk and they asked me to come downstairs to get more towels. When I went downstairs, they gave me two more towels, for a total of three towels for a room reserved for four people. There was dried up ketchup on the table and the floor. The floors were not swept. The sheets appeared to ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are glad to hear that our front desk staff was responsive to your needs. However, we sincerely apologize for the many issues you encountered with the cleanliness of your room and the limited towel supply. Your feedback will be shared with our housekeeping team immediately to ensure corrective action is taken. We value your patience and regret that we fell short of your expectations. Thank you for bringing these concerns to our attention. Sincerely, Hotel ... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,151 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.