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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We reserved this hotel because it had a pool and we were traveling with children. Not til after we check in, they tell us they permanently closed their pool 5 days before our travels. They could have sent an email saying that so we could decide we no longer want to stay there.
Business response:
Dear Teresa, Thank you for sharing your concerns. We sincerely apologize for the disappointment caused by the unexpected pool closure during your stay, especially when traveling with children. We understand how important such amenities are to our guests and regret that this information was not communicated to you in advance. Your concerns are invaluable, and we will address this matter with our team for improvement. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.... read more
Absolutely awful. Funky smell coming from the A/C. Thought it was my son’s feet but it proceeded to smell. The next day, someone cooked fish and left their door open and the hallway smelled like fish the next two days. Also the pool was closed for the summer… I decided to check out early because I wanted my stay in the area to be more enjoyable. I checked out before 11am and when I had to have the Amex person call to get my money back and they tried to decline the extra days after saying I would be refunded. I wouldn’t recom... read more
Business response:
Dear Thomas, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more
Hotel smelled awful once we got off of the elevator on the third floor. There was zero water pressure in our shower and there was hair all over the tub/shower area when we arrived. They advertise a “grab and go breakfast”, but they had pre wrapped mini muffins and granola bars, and coffee out of a machine that was thicker than molasses. I would not recommend anybody to stay at this hotel.
Business response:
Dear Alan, We sincerely regret that your stay did not meet expectations and that you encountered multiple issues during your visit. Guest comfort and cleanliness are top priorities, and it’s disappointing to hear about the concerns you experienced. Your feedback is important, and we will be addressing these matters with our team to ensure improvements are made. Additionally, we appreciate your input on the breakfast offerings, and we will review how we can provide a more satisfying experience for our guests. We truly value a... read more
Better stay in your car The hotel was horrible. The elevator was not working and the room door was not opening. Frankly, this hotel doesn’t deserve to operate in the current condition.
Business response:
Dear Lekshmi, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
First room smelled of smoke. Hallways looked like they had not been vacuumed in years. 2nd room was cleaner, except for mold and mildew in bathroom.
Business response:
Dear Eric, Thank you for sharing your experience. We regret that your first room had a smoke odor and that the hallways did not appear well-maintained. A clean and fresh environment is essential, and we apologize that we did not meet that standard during your stay. While we’re glad your second room was cleaner, the housekeeping issues in the bathroom are entirely unacceptable. We take these concerns seriously and will be reviewing them to address them. We value your feedback and look forward to the opportunity to provide an ... read more
Very run down. Dirt and filth in floor in lobby, elevator, halls and room. Room was sparse and uncomfortable. Shower tiles were lose and grout dirty. The free breakfast was barely stocked at 8am.
Business response:
Dear Kelly, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we hope to have another occasion to host you in the future and provid... read more
I saw old coke left out coke bottle, old half drink water bottle and left out pizza etc in the room. Room is not cleaned well.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
The property was so dirty and the staff was not professional
Business response:
Dear Guest, We appreciate you taking the time to share your thoughts with us. We regret to hear that the hotel's cleanliness and service did not meet your expectations, and we take such feedback seriously as we continually strive to provide the best experience for our guests. We truly appreciate your input and hope to provide an experience that meets your expectations should you choose to stay with us in the future. Sincerely, Hotel Management
The sheets are not changed when we checked in. We have to go to office and exchanged the sheets next morning after 10 o’clock. Nobody to clean your room daily. They only provide the room service once a week. One smoky fire alarm in our 3 days long weekend stay. No breakfast provided as described online.
Business response:
Dear Guest, We're sorry for the issues you experienced during your stay. Our housekeeping team works diligently to ensure a spotless room for all guests who enter our doors. We regret that we missed the areas you mentioned. Our weekly housekeeping services are complimentary, and we inform our guests about them during check-in. Further, we understand the distressing fire alarm incident that happened during your stay. We understand these fall short of our standards. We're taking immediate action to rectify these problems. Your... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.