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Extended Stay America Premier Suites Portland - North
- Hotels
- Portland, OR
About this business
Location details
1215 N Hayden Meadows Dr, Portland, OR, 97217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
told no one would be checked in before 3:00 - at 3:00 no one would help the line of us waiting to check-in. Two employees both walked away. Finally helped by a different person a few minutes later. The breakfast was an absolute joke! No water, juice or anything else to drink. Not everyone drinks coffee and hot tea. We had to ask for TP for our room. No wash clothes of hand towels, Water did not drain in tub - 6+ inches in the bottom of dirty tub while trying to take a quick shower. GROSS!!
Business response:
Dear Donna,We are genuinely sorry for the difficulties you faced during your stay. We understand how frustrating it must have been to experience delays at check-in, inadequate breakfast options, and issues with room amenities and cleanliness. This does not reflect our standards, and we sincerely apologize for the inconvenience. We are addressing these concerns with our team to ensure improvements are made. Your feedback is invaluable in helping us enhance our services. We hope you will consider giving us another chance to pr... read more
Business response:
We apoliogize for the issues with your stay. If you would like to contact the hotel directly with any issues it would be appreciated.
Highly unsafe property filled full of homeless, managment is extreamly rude. Slams maid carts into doors at 11am screaming its checkout time. We where doing a last minute check for items. Checked the time was 10:35am. At least 6 cars had windows smashed out. Managment said "Park at own risk" Byron Black Worst front dest/ Manager
Business response:
Dear Michael, Thank you for your feedback. We deeply regret the issues you encountered during your stay and sincerely apologize for any distress caused. Your concerns about safety and staff conduct are taken seriously, and we will address these matters with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
I did not recive the room that Ireserved becaue it was not cleaned on the day that I arrived. No financial compensation was offered. I was olaced in a different room that had a dirty bathtub, carpet and blanket.
Business response:
Dear Katherine T, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced regarding your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you allow us to make this up to you and demonstrate the hospitality you deserve on your next visit. Thanks again for being our guest and sharing your feedback.Sincerely,Hot... read more
The room has breadcrumbs on the window sill and the ants are all over there. They nest in the air conditioning and they come out and in all the time. So disgusting! The environment around the hotel is also not very good. But that the price you paid for. Will not come back.
Business response:
Dear Siheng, Thank you for bringing these issues to our attention. We sincerely apologize for the unacceptable conditions you encountered, particularly the cleanliness and pest problems. This falls far short of our standards, and we understand how frustrating it must have been for you. We are taking immediate steps to address these concerns and ensure a more comfortable environment for our guests. We regret that your experience did not meet expectations and hope you will reconsider staying with us in the future, as we are co... read more
I was very disappointed with area around. The entrance was hard to fine with bunch of homeless people around. The building looked very nice from the photo but the actual building was okay. The room was not bad but we found hairs here and there… I would say overall it was not a bad place to stay but the area near by was bad.
Business response:
Dear Seung, Thank you for your feedback. We regret to hear that the surrounding area and the condition of the building did not meet your expectations. We take cleanliness very seriously, and your comments about the hairs in the room will be addressed with our housekeeping team. We appreciate your insights and will work to improve the overall guest experience. Thank you for sharing your thoughts.Sincerely,Hotel Management
Business response:
We apologize if your stay did not meet your expectations. We want to rectify the situation, please contact the hotel directly.
How the f does this happen??? Got there after traveling 9 hours from the East Coast and was shut out. Said room not available even though I paid in advance. Told me it was Hotels.com fault for overbooking. The worst.
Business response:
Dear Jeffrey, We apologize for the inconvenience you experienced with your reservation. It is unacceptable that you could not access your room after a long journey, and we understand your frustration. While overbooking issues can occasionally arise, this should never impact your experience in such a manner. We will review this situation with our team to prevent future occurrences. Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide a better experience.Sincerely,Hote... read more
Frequently asked questions about Extended Stay America Premier Suites Portland - North
How is Extended Stay America Premier Suites Portland - North rated?
Extended Stay America Premier Suites Portland - North has a 3.7 star rating with 2,196 reviews.
When is Extended Stay America Premier Suites Portland - North open?
Extended Stay America Premier Suites Portland - North is open now. It will close tomorrow at 12:00 a.m.