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Extended Stay America Premier Suites Portland - North
- Hotels
- Portland, OR
About this business
Location details
1215 N Hayden Meadows Dr, Portland, OR, 97217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had interacts with several staff members. They were all extremely rude, it makes me not want to ever stay here again
Business response:
Dear Guest, We are truly sorry to hear about your experience with our staff, as this is not the level of service we strive to provide. We take your concerns seriously and will address this with our team to ensure better interactions moving forward. Your satisfaction is very important to us, and we regret that we fell short during your stay. We hope to have the opportunity to improve your experience. We look forward to welcoming you back! Sincerely,Hotel Management
Costumer service was horrible are super unsafe no food around room was ok
Business response:
Dear teresa, We’re sorry to hear that your experience with our customer service and the surrounding area did not meet expectations. Ensuring a safe and welcoming environment for our guests is a top priority, and we regret any discomfort you felt during your stay. We appreciate your comments about the room and will use your input to improve our service. We hope to provide you with a better experience on your next visit. Sincerely,Hotel Management
Heater has a loud buzz. Drain is clogged. A lot of homeless in the parking lot. Staff didn’t care about my complain. No breakfast just snacks.
Business response:
Dear Te, Thank you for sharing your experience. We deeply regret the issues you encountered, including the noisy heater, clogged drain, and concerns with the parking area. We apologize if our staff response did not meet your expectations, as your comfort and satisfaction are very important to us. We will address these matters with our team to ensure improvements are made promptly. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a better stay. Sincerely,Hotel Management
Will never stay again. Homeless camps all around property and wandering around property at all hours. Arrived at 1:35am due to flight, was very rudely told we missed check in and their system was running an audit, there was nothing they could do to give us a room until the audit was completed. Extremely stupid planning on their part. Two others came in while we waited wanting to check in also. Hotel allows pets but there are seemingly no rules for keeping pets on leashes as multiple were running around with no supervision. F... read more
Business response:
Dear Cassie, Thank you for your feedback. We are deeply sorry for the challenges you faced during your stay, from delays at check-in to cleanliness issues and concerns about safety and service. Your experience does not reflect our standards, and we are actively addressing these matters, including check-in processes, housekeeping, and pet policies, to improve guest satisfaction. We appreciate your patience and feedback, which helps us grow. We hope you’ll give us another opportunity to provide a better experience. Sincerely,H... read more
Heater was not working in my room. Spoke with frint desk, clerk told me to reset breaker. I reset breaker and still had no heat. On third nite, I returned to my room to find a new HVAC unit. Heat was working. Still haven't gotten my $50 security deposit back. Hotel property told me it could take 48hrs. It's been double that. Not holding my breath. Likley won't return to that property.
Business response:
Hello Darin, the hotel does not collect a deposit upon check-in. We processed your card for the amount that was due for the stay. We apologize for the heater not working when you checked in.
Booked this location because it said it had breakfast and there was no breakfast! There were a few yogurts and some oranges, coffee was empty and no other food was available. Don’t advertise your stay comes with breakfast then have none. Beds were very hard and the bathtub stoppers don’t work so that you can’t take a bath. Staff didn’t seem to care much about the breakfast and I would have never booked here had I known I wouldn’t receive the meal. I had to go take my family and find a place to eat and spend additional funds ... read more
Business response:
Dear Derwood, Thank you for your feedback. We apologize that the breakfast options did not meet your expectations and for any inconvenience with the room amenities. We understand how important it is to provide the full breakfast experience as advertised, and your comments will help us address these issues with our team. Ensuring guest satisfaction is a priority, and we will work to make improvements. We appreciate your feedback and hope to welcome you back for a better experience.Sincerely,Hotel Management
Filthy room. Toilet not working. Painting is gross. Tv not working.
Business response:
Dear karen, Thank you for your feedback. We apologize for the issues you experienced with the room's cleanliness, bathroom, and television, as well as the painting condition. This does not reflect the high standards we strive to maintain, and we are taking immediate steps to address these concerns. Please know that our team is committed to ensuring a comfortable stay for all our guests, and we hope for the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management
We found pubes in the bed. Old food in the fridge. I showered with socks on
Business response:
Sorry about the cleanliness of the room. We typically offer clean rooms.
Frequently asked questions about Extended Stay America Premier Suites Portland - North
How is Extended Stay America Premier Suites Portland - North rated?
Extended Stay America Premier Suites Portland - North has a 3.7 star rating with 2,196 reviews.
When is Extended Stay America Premier Suites Portland - North open?
Extended Stay America Premier Suites Portland - North is open now. It will close tomorrow at 12:00 a.m.