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Extended Stay America Premier Suites Portland - North
- Hotels
- Portland, OR
About this business
Location details
1215 N Hayden Meadows Dr, Portland, OR, 97217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I googled hotel near me in Portland MAINE!!! Im so angry!!! No refund and Im litterally across the planet from this place
Business response:
Dear Tina, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Everything was nice except the breakfast, which was completely avoidable.
Business response:
Dear Kenneth, Thank you for your feedback! We're glad to hear that your overall experience was enjoyable. We appreciate your comments regarding breakfast and will take them into consideration for future improvements. At Extended Stay America, we strive to provide a comfortable stay, and your input is invaluable in helping us enhance our services.Sincerely,Hotel Management
If you want Continental breakfast DONT go here! Room was clean, front desk was excellent. Breakfast bar was ridiculous. They put out granola bars hard boiled eggs in plastic bags , tiny single pack hostess muffins, coffee and creamer. I would not of stayed their had I known that If you don't get up at 6am and rush down their you get nothing but coffee.They stock it once and then when it's gone they don't stick it again Ridiculous!
Business response:
Dear Guest, Thank you for your feedback! We're glad to hear that you found the room clean and the front desk service excellent. However, we apologize that our breakfast selection did not meet your expectations. While we offer a simple grab-and-go option, we understand the frustration of limited availability. Your comments have been shared with our team to ensure we improve our offerings and restocking process. We appreciate your input and hope to welcome you back for a better experience in the future.Sincerely,Hotel Manageme... read more
The rooms are nice clean comfortable but the staff most of it are rude not helpful and our last night there the night clerk an security gave our friend such a hard time cause he was looking for our room when he wouldn't give our name he was told to leave.
Business response:
I apologize that your stay was not satisfactory it is never our intentions to have a guest not 100% happy .I hope you consider giving us another chance to give you a better experience.
I couldn’t even check in. I stood there fro almsof a hour in line waiting for check in and because they don’t lkel the bank I use they wouldn’t let me
Business response:
Dear Kristina, We sincerely apologize for the inconvenience you faced during check-in. We understand how frustrating it can be to wait. Our policies are in place to ensure a smooth and secure process for all guests, but we regret any misunderstanding or difficulty this caused. We appreciate your patience and will review our procedures to improve the experience. We hope to have the chance to welcome you back.Sincerely,Hotel Management
Literally couldn't check in because my girlfriend misplaced her id. The lady at the desk was very rude and smelt terrible. Wouldn't recommend you anyone.
Business response:
Dear Andrew, We sincerely apologize for the inconvenience you experienced during check-in and are sorry to hear about the negative interaction with our front desk staff. We strive to provide a welcoming and professional atmosphere for all our guests, and we regret that we fell short in your case. Your concerns will be addressed with the team to ensure better service in the future. We hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
Business response:
It is always our goal to make sure our guests have a great stay please reach out to me directly hotel manager if you have concerns.
Don't Stay Here. The stay was short, however demonstrated the staff on the facility seemingly did not care about our experience. The front desk was often unmanned. When it was, staff was dismissive and would often simply ignore us. One of the front desk gentlemen was wearing a Marijuana Lover sweatshirt while actively playing music and games on his phone instead of addressing my partner and I. The room was FILTHY. The tub had a highly visible grime ring around it. On the third floor, staff and guests were smoking weed all ni... read more
Business response:
Dear Guest,Thank you for sharing your concerns regarding your recent stay with us. We regret to hear your experience did not meet your expectations, particularly regarding staff attentiveness and room cleanliness. It is disheartening to know that our service fell short, especially with the reported behavior at the front desk. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your... read more
Frequently asked questions about Extended Stay America Premier Suites Portland - North
How is Extended Stay America Premier Suites Portland - North rated?
Extended Stay America Premier Suites Portland - North has a 3.7 star rating with 2,196 reviews.
When is Extended Stay America Premier Suites Portland - North open?
Extended Stay America Premier Suites Portland - North is open now. It will close tomorrow at 12:00 a.m.