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Extended Stay America Premier Suites Portland - North
- Hotels
- Portland, OR
About this business
Location details
1215 N Hayden Meadows Dr, Portland, OR, 97217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Truely a lot to be desired. The property was smelly and damaged. My bathroom was missing trim and mold shown, paint peeling. The bed was very hard, I literally hurt myself plopping down on it. The staff were rude and not helpful, and the “breakfast “ was literally granola bars and apples. The elevator also did not work, and when I told staff they ignored me. There are people outside who are homeless and will literally walk into your car while driving.
Business response:
Dear Kaitlyn, We sincerely apologize for the issues you experienced during your stay. The condition of the room, including mold and peeling paint, is not up to our standards, and we will address these maintenance concerns promptly. We also apologize for the uncomfortable bed, the limited breakfast options, and the staff's behavior, which does not reflect our service values. We truly appreciate your comments and will work to improve these areas. We hope to welcome you back for a much better experience.Sincerely,Hotel Manageme... read more
Everything about our stay was great and they have armed security driving around the property but the surrounding area around the hotel was a drug zone filled with homeless crackheads/zombies
Business response:
Dear Tod, Thank you for your feedback. We’re glad to hear that your stay was great and that you felt secure with the presence of our armed security. We understand your concerns about the surrounding area and want to assure you that we are actively working with local authorities to address these issues. Your safety and comfort are our top priority. We truly appreciate your feedback and hope to provide you with an even better experience in the future. We look forward to welcoming you back to Extended Stay America. Sincerely,Ho... read more
Where do I start? I had to change my room three times due to the rooms being dirty or one of the rooms not being able to close properly. The whole hotel smells like cigarettes. Homeless all around the property and shady activities happening in the parking lot. No breakfast, only grab and go yo-gurts/fruit. Police drove around every night. The only nice part of the experience was how friendly and helpful the staff were. Other then than, I definitely wouldn’t recommend this hotel.
Business response:
Dear Kervin, We sincerely apologize for the multiple room changes, cleanliness issues, and other concerns you encountered during your stay. Ensuring a clean and secure environment is our top priority, and we’re actively addressing these challenges to improve the guest experience. We're glad to hear our staff's friendliness stood out during your visit. Your comments will help us make necessary adjustments, and we hope to welcome you back under better conditions. Sincerely,Hotel Management
Breakfast included - was terrible, and earlier was not mentioned that there is no hot breakfast available
Business response:
Dear Anshul, We apologize for the confusion regarding breakfast offerings and for not meeting your expectations. We strive to provide clear communication about the amenities available and will make sure to update our listings to prevent future misunderstandings. We appreciate your feedback and will use it to improve our services. We hope to have the chance to welcome you back in the future and provide you with a more satisfying experience. Sincerely,Hotel Management
Homeless people surrounded
Business response:
Dear Guest, We are sorry to hear that your experience was affected by the surrounding area. We take guest safety and comfort seriously and work closely with local authorities to ensure a secure environment. Your concerns have been noted, and we will continue to monitor the situation to provide a better experience. We appreciate your comments and hope to offer you a more positive stay in the future. We look forward to welcoming you back! Sincerely,Hotel Management
check in waitimng time was 55 minutes and the room is not clean enough and the area is not safe at all with a lot of homeless people
Business response:
Dear Salaheddin, We apologize for the delay during check-in and the cleanliness issues you encountered. Our team strives to maintain high standards, and your comments help us improve. We are also concerned about your safety concerns and will work closely with local authorities to ensure a safer environment for all our guests. We appreciate your input and hope to welcome you back for a more positive experience in the future. Sincerely,Hotel Management
I am absolutely baffled by all the good reviews on this place. The person I checked in with was gross looking. Both the outside and inside smelled like cigarettes and at first, I thought it was the front desk person. There’s “breakfast to go” but once they “run out” there’s nothing. The breakfast is coffee, muffins and some fruit. That’s literally it. I honestly would not recommend unless you’re passing through, it’s very much like a motel 6.
Business response:
Dear Faith, We apologize for any discomfort caused during your stay and for not meeting your expectations. We strive to provide a welcoming environment and regret the concerns regarding cleanliness, odor, and breakfast options. Your feedback is valuable, and we’ll address these issues with our team to improve the quality of our services. We appreciate your insights and hope you might give us another chance to provide a better stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites Portland - North
How is Extended Stay America Premier Suites Portland - North rated?
Extended Stay America Premier Suites Portland - North has a 3.7 star rating with 2,196 reviews.
When is Extended Stay America Premier Suites Portland - North open?
Extended Stay America Premier Suites Portland - North is open now. It will close tomorrow at 12:00 a.m.