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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Key repeatedly didn’t work. Staff had to take part of door apart for me to get in!
Business response:
Thank you for being our guest. We are sorry for the issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our maintenance team to ensure our future guests’ does not experience the same. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Sent to the street! I had misplaced my wallet, they refused to let me in. They would not take cash or my car registration for ID. Not such a humane experience, they showed no kindness at all.
This hotel was disappointing for the following reasons 1) the bed felt like a cot; uncomfortable mattress and pillows. 2) the breakfast was very meager...there was a nice sign for oatmeal but they "ran out" both mornings I was there 3) at 11:30am I received a knock on the door from a manager who was basically telling me that I had passed the 11am check-out time. This is first time that this has ever happened to me in a hotel and there should be a little bit of grace until noon. Plus the hotel was half empty. That was a bit o... read more
Business response:
Thank you for being our guest. We are sorry for the discomfort you experienced from the bedding and that our breakfast choices weren’t to your satisfaction. Your feedback has been discussed with appropriate individuals in an effort to enhance our facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I don’t understand why this hotel was rated so high. Rooms are noisy and cold and free breakfast is just some strong black coffee with cereal bars
Business response:
Nicolas, thank you for choosing our hotel. We apologize for the noise you experienced while you were here. Please know our front desk is available to resolve issues, so we are sorry we were not aware of the problem, as we would have been happy to try and fix the issue or move you to another room. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can restore your confidence. ... read more
First and Last Check in was great, room was clean, location was iffy.. I'm not familiar with the area but I am sure there was a better location we could have chosen. Room was modern and well kept, all seemed great but then there is the noisy, loud tenants that live there and don't care about people who are there for only 1 night. I complained at 1AM, 2AM and 3AM regarding the yelling and banging coming from next door and the lady working the grave yard shift only went to speak with them once and she told them to "please lowe... read more
Business response:
Dear Christine, thank you for sharing your feedback with us. We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We regret falling short of your expectations. Thank you for reaching out to one of our managers and letting them know of your concerns. We're pleased you were properly compensated for your disappointing experience and we hope to earn back your trust in our hotel on a future trip to the area. Sin... read more
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
amenities were poor; bed uncomfortable, no staff around; not worth he price
Business response:
Thank you for taking the time to review our hotel. We’re disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We assure you that we have discussed your feedback with the appropriate teams, and we’re taking immediate steps to ensure future guest do not encounter the same problems. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Hotel looks "only for themselves, their pocket of Money" - 'Extended Stay' means what ? with hungry stomach ? They did not have even milk for breakfast, no seats (just 6 high seats on 1 table, 2 sofa seats that,s all). I stayed 2 nights - they never clean for 2 days. What they said " if you need towel or tissue come down and get it" One of the worst experience - their level not better than Ikoi Hotel, Lagos,Nigeria.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Place was good location and clean. Place was loaded with low life’s. At 1 am in morning group of smokers hanging out by entrance blaring music and NI ONE st the hotel did anything about it. Totally woke me up and kept me up for over 1 hour. Horrible experience.
Business response:
Tracey, thank you for taking the time to share your feedback. Although we are happy to know you liked our convenient location, we are sorry that your sleep got disrupted due to other guests. It is unfortunate our Front Desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.1 star rating with 2,124 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.