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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No heat on the room and front desk didn't even care
Business response:
Vladimir, thank you for being our guest. We are sorry for the faulty HVAC unit you had in your room and that our staff was not responsive enough. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Initial check-in was unpleasant. Staff was not helpful.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The stay was very disappointing,the room was not clean, bathroom dirty,bed sheets were wrinkled, not sure if they changed them. Was very noisy from in and outside of hotel. Bathroom accessories were missing. The breakfast was a joke,twinkles and bad coffee
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these issues while you were here and would have moved you to another room upon request. Your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, H... read more
Clean room. Staff (only dealt with one though) was abrupt and not welcoming. Disappointing for an Extended Stay. No cups, forks/spoons, paper/pen...I asked at the desk for a fork (like the sign in the room requested) and was told they had no forks. You don't have a fork?? The desk woman didn't apologize either. Even non-residence hotels have forks. It's a small thing, but very annoying after a day of traveling and I was just hungry.
Business response:
Thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. On a positive note, we are happy you liked your spotless room. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Dissatisfied No coffee maker in room, although one available at front desk. In fact basically no amenities are in the room when you get there but a sign in the room saying these items are available at the desk. In an era where even cheaper chains are trying to out do each other with comforters and pillows etc, this is easily the worst pillows I have seen in a hotel in years. Terrible breakfast spread as well. Just seems like they are behind the curve with the recent trends in lodging
Business response:
Michael, thank you for your review. We are sorry for your disappointment with the lack of amenities and with the kitchenware policy. We also apologize that you found the pillows and bed uncomfortable. Our front desk is available to address issues such as this, and we would have been happy to resolve your issue to your comfort. We appreciate your feedback and hope to see you again soon. We will share your feedback with our breakfast team for future additions and hope you will give us a second chance to redeem ourselves. Since... read more
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.1 star rating with 2,124 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.