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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The tv was big and modern, room was somewhat clean.
Business response:
Thank you for sharing your comments. We are pleased you liked our television, but we are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
hair all over the bed sheets, hair in the SHOWER, and a big nice visible hand print on the headboard. terrible. during corona.. terrible.
Business response:
Ashley, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, Hotel Managem... read more
Worst experience Nothing but noise all night. The police were there over 4 times also bamging on doors. I would have liked a refund and checked out but there was no one at the front desk. Overall, it was the worst hotel i have ever stayed at and will never ever stay there again.
Business response:
Thank you for reviewing your stay and for letting us know we have room for improvement. We apologize that you were unable to get a good night's rest and for not resolving this to your total satisfaction. We will step up our efforts to make sure we are more responsive going forward. We are committed to providing outstanding service, and we hope you will give us another chance to prove that to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Old room and internet does not work in some rooms and when it works it is extremely slow
Business response:
Leandro, thank you for writing a review of your stay at our hotel. We were sorry to read that you received slow internet connectivity in your room. Thank you for bringing this to our attention. Please know our front desk is staffed around the clock and are happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon. Sincerely, Hotel Management
It is great to have a kitchen and a full size fridge in an one week stay. But the place needs insulation, insulation, and insulation. During my stay, I was either in the mercy of the highway travellers or my neighbor. The highway noise is so high that I switched rooms and still could not sleep. Then my neighbor on the 4th floor started to hit the floor heavily and regularly starting at 6am like he/she is exercising. It was so loud! During this week of my stay, I could not sleep for most of the nights and it changed my biolog... read more
Business response:
Thank you for the feedback. We are glad to read you liked some aspects of our hotel and the service provided by our staff. However, please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
My room didn’t have hot water and I had to wait to have a shower until the next morning.
Business response:
Thank you for staying with us. We are sorry you were unable to use the shower during the time you mentioned. We are reviewing this incident with the appropriate members of our team to make sure this does not repeat. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
We called to confirm at 6 pm the day of check in that we had a room that we had booked back in December. We told the staff that we’d be there late since we worked all day and then had to drive 3 hours. When we arrived, we were told Expedia overbooked the hotel and there were no rooms available. After about 20 minutes of being told there is nothing that we can do, a kind staff member upgraded our room free of charge to the last room in the hotel that another group did not show up for. Very disappointed in Expedia for putting ... read more
Business response:
Thank you for the review of your stay. Although initially, you had problems with your reservations, we are glad our associate could make it up to your satisfaction. We will share your compliments with the appropriate individual. Please come back and see us again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.1 star rating with 2,124 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.