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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel smells like marijuana. The “clean” sheets were dirty, full of hair, had to ask for clean sheets. However, i had to bring the dirty sheets first. The bathroom was dingy but “clean.” The 4th floor hallway smells like something is rotting. Not recommended for short stays. The rooms are only cleaned every 7 days.
Business response:
Dear CHRISTIAN, Thank you for your feedback. It is disappointing that we could not provide you a more pleasant stay. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss th... read more
Toilet was clogged and we saw a cockroach in our room.
Business response:
Dear Adrian, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to ensuring this does not happen again and is addressed on a priority basis. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Check in was terrible, they had canceled my reservation. Process was 1 hour. Clerk did not know how to use technology.
Business response:
Dear Exander, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
No breakfast as stated in the reservation only light snacks. Poor location. Dinning around the hotel is not good despite the ratings online. It felt like a motel and efficiency apartment combo in a lacking neighborhood. But the Marriott was booked…
Business response:
Christopher, thank you for staying with us. We regret the unpleasant visit you had with us and that our breakfast offerings did not live up to your expectations. We are also sorry that our location was not ideal for you. We hope you will consider giving us a second chance the next time you are in this city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.1 star rating with 2,124 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.