This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled very badly. Someone had smoked in the room. Mildew smell throughout the entire room. I was quickly told there was no room service for my two day stay after I was charged! The room was funky. Stay away from this place!!
Business response:
Curtis, thank you for taking the time to comment on your stay. The conditions you described regarding the rooms assigned to you and our property are unacceptable, and we apologize for letting you down. We take these matters very seriously and will address them appropriately. We regret the inconvenience caused and appreciate you bringing this to our attention. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
Dirty outside. Rude lady at check in. Nobody there at check out cause she was smoking outside.
Business response:
Anthony, thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced with our front desk service and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future ... read more
Nice place but it was extremely dirty
Business response:
Sara, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
After a long drive in the storm. When i got to the property my renovation was cancelled then had to rebook. Was then woken up to a staff member banging on the door telling me i had to checkout in 15 min. Never have i experienced anything like this before.
Business response:
David, thank you for sharing your experience at our hotel. We regret the predicament with your reservation and apologize for the unprofessional behavior of our staff. We will review this with our team and take steps to ensure we are more consistent in our service delivery. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Dog poop hotel Lousy experience. Absolutely zero amenities. Breakfast was store bought nutribars and cheap muffins. Pet friendly for an extra $25 per dog per night, yet dog crap everywhere on the property, and I mean everywhere! Yes, guests should pick up after their pets, but, for what they're charging they need to make sure the grounds are clean. On my trip I have been to several pet friendly hotels and never seen a single dog dropping. And hotels with swimming pools and full hot breakfasts for less than half of what exten... read more
Business response:
Michael, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Loud room next door. Complained immediately upon arrival. Was told “quiet time” wasn’t until past 10 pm. Rough night trying to sleep. Ongoing music well past midnight. Complained again about 11:30 pm. Would not stay here again.
Business response:
Bill, thank you for reviewing your stay. We hope you will accept our apologies for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
This place was completely disgusting. The floors in my room were filthy - toenails and tons of dirt and dust on the floors. Will never stay at any of these locations ever again
Business response:
Miguel, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Thumbs down. The room was very clean. That's the only good thing I have to say about our stay. We booked our stay on Hotels.com which indicated that the hotel was pet friendly. It did not indicate that there was a "pet charge" in addition to the rent. This was not an unusual problem. I overheard two other guests complaining about this surprise charge. Judging from the comments of the receptionist, the management knows about this "oversight" and hasn't done anything to correct it. Obviously it's an underhanded profit center f... read more
Business response:
Alan, thank you for your review. We are sorry our pet fee came as a surprise to you. We will update all our charges on our hotel's website. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We also regret your disappointment with our grab-and-go breakfast offerings. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.1 star rating with 2,124 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.