Extended Stay America Premier Suites - San Diego - San Marcos

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. We’re thrilled to know you had a positive experience and appreciate your thoughtful feedback about the morning offerings. Your suggestions for adding more variety and better serving options are truly helpful as we look for ways to enhance guest satisfaction. Thank you for sharing your thoughts, and we look forward to welcoming you again for another pleasant and comfortable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you taking the time to share your experience with us. We regret the inconvenience caused by the bedding and the lack of a coffee pot in your room, as we strive to ensure every stay is as comfortable as possible. Your feedback helps us identify areas for improvement, and we will share it with our team for future enhancements. It’s nice to know that our pet-friendly environment and overall accommodations suited your needs, and we hope to have the opportunity to provide an even better stay in the futur... read more

Business response:

Dear Shontell, Thank you for taking the time to let us know how much you enjoyed our hotel. We’re thrilled to know you had such a positive visit and appreciated both the cleanliness and convenient location. Your kind feedback means a lot to our team, as we strive to provide a consistently comfortable and enjoyable environment for every guest. It was a pleasure having you as our guest, and we look forward to seeing you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Andrea, Thank you for choosing Extended Stay America and for your excellent review. We’re delighted to know you had a smooth check-in and that your room met your expectations for cleanliness and space. It’s also great to hear that you found our location convenient. We look forward to welcoming you back for another great stay. Sincerely, Hotel Management