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Extended Stay America Premier Suites - San Diego - San Marcos
- Hotels
- San Marcos, CA
About this business
Location details
1480 Grand Ave, San Marcos, CA, 92078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s okay for a quick one night. It didn’t feel cozy!
Business response:
Dear Guadalupe, We hope you loved many aspects of our hotel, and we appreciate you sharing your review. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management
This place has gone down. There's no one ever availability in the front desk, and the room are getting bad for a new hotel. I stay here for work and i dont feel safe as the people that also rent here are suspicious looking. Over all for a quick night is fine the room are clean but they are low in staff and you dont get daily room service.
Business response:
Dear Edith, Thank you for your feedback. We apologize for the issues you encountered, including the availability of front desk staff and the state of the rooms. We are addressing these concerns with our team to improve our service and ensure a safer environment. We understand the importance of feeling secure and well-served during your stay. Your feedback is important, and we hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Worst experience ever didn’t have anything, room was smelly like an old person lived there
Business response:
Dear Ana, Thank you for your feedback. We’re sorry to hear about the unpleasant smell and lack of amenities in your room. This is not up to our standards, and we will address these concerns with our housekeeping team to ensure improvements are made. We understand how important a comfortable environment is for our guests and regret that we fell short. Your comments are valuable, and we hope to provide a better experience in the future. Sincerely,Hotel Management
Great hotel
Al aspects of the facility were excellent
Business response:
Dear Michael, Thank you for your kind words! We’re thrilled to hear that you found all aspects of our facility to be excellent. Your positive feedback is greatly appreciated and will be shared with our team. We’re dedicated to providing top-notch service and amenities, and it’s rewarding to know that our efforts are making a difference. We look forward to welcoming you back for another great experience!Sincerely,Hotel Management
Lift was not working on that night. We ended up 4th floor.
Business response:
Dear Prabhu, Thank you for reviewing your recent stay. Please accept our apologies for the inconvenience you encountered with the elevator, and we truly regret that it impacted your stay. We appreciate you bringing this to our attention. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Diego - San Marcos
How is Extended Stay America Premier Suites - San Diego - San Marcos rated?
Extended Stay America Premier Suites - San Diego - San Marcos has a 4.5 star rating with 504 reviews.
When is Extended Stay America Premier Suites - San Diego - San Marcos open?
Extended Stay America Premier Suites - San Diego - San Marcos is open now. It will close tomorrow at 12:00 a.m.