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Extended Stay America Premier Suites - San Diego - San Marcos
- Hotels
- San Marcos, CA
About this business
Location details
1480 Grand Ave, San Marcos, CA, 92078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My husband and I stay 1 night. We visit Family in San Marcos & felt the price was perfectly fair. The services was great room was clean. Only problem we had was that we were out in the 3rd floor and the Elevator was broken. When we checked in the receptionist said the called us to notify us but we weren’t notified.
Staff was kind! Room was great. Noisy guests due to thin walls. Elevator broken. Stairwells smelled like wet pets. Maybe a better breakfast for the price people are paying.
Not equipped for seniors handicap Not enough chairs to eat at table Poor toiletries
Business response:
Dear Michelle, Thank you for your feedback. We appreciate you choosing Extended Stay America and regret that certain aspects of your stay did not meet your expectations. Your comments are valuable, and we will work on improving accessibility and amenities. We hope to welcome you back for a more comfortable experience in the future. Sincerely, Hotel Management
Elevator didn't work. Just be informed on the day of check in. How can I find other place to stay.
Business response:
Dear Suchada, We sincerely apologize for the inconvenience you faced due to the elevator being out of service. We understand how frustrating it must have been, especially without prior notice. Our goal is to provide a seamless and comfortable experience, and we regret that we fell short. Your feedback is valuable, and we will work on improving our communication with guests regarding such issues. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Please rea... read more
The only issue was that the elevator was not working, and we were on the third floor.
Business response:
Dear Paola, Thank you for sharing your feedback about your experience at Extended Stay America. While we are glad you had a great stay overall, we are sorry for the inconvenience with the elevators. We will review your comments with our team to ensure this is addressed promptly. Hopefully, we can make your stay more convenient on your next visit to the city. Until then, safe travels!Sincerely,Hotel Management
Smells like dogs elevator not working 😒😒😒
Frequently asked questions about Extended Stay America Premier Suites - San Diego - San Marcos
How is Extended Stay America Premier Suites - San Diego - San Marcos rated?
Extended Stay America Premier Suites - San Diego - San Marcos has a 4.5 star rating with 672 reviews.
When is Extended Stay America Premier Suites - San Diego - San Marcos open?
Extended Stay America Premier Suites - San Diego - San Marcos is open now. It will close tomorrow at 12:00 a.m.