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Extended Stay America Premier Suites - San Diego - San Marcos
- Hotels
- San Marcos, CA
About this business
Location details
1480 Grand Ave, San Marcos, CA, 92078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean
Business response:
Dear trent, Thank you for your positive feedback. We’re delighted to hear that you found the hotel clean. Maintaining a high standard of cleanliness is a top priority for us, and we’re pleased to know that our efforts have been appreciated. We look forward to welcoming you back to Extended Stay America in the future!Sincerely,Hotel Management
It was a little disappointing. The hotel was down to the absolute bare minimum. No breakfast offered. I had to ask for a coffee maker For my room. Plus, there were ants in my bathroom and in the kitchen area. Hardly any staff. This particular hotel in San Marcos needs some attention In terms of offering more and customer service
Business response:
Dear Kimberly, Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. We are addressing the issues you mentioned, including the absence of breakfast, the need for additional amenities, and the pest problem. Your experience with our staff is also important to us, and we are working to improve service levels. We appreciate your comments and hope to have the opportunity to offer you a much better stay in the future. Thank you, and we look forward to welcoming you back.Sincerely,H... read more
It was very clean and modern. Comfy bed, nice shower with plenty of water pressure. Smelled like new and had a recliner and desk and even a kitchenette.
It was a new hotel so it was perfect nice bed, clean rooms, etc.
Business response:
Dear John, We are delighted that Extended Stay America exceeded your expectations. It is a pleasure to know how much you enjoyed our brand-new property as well as its clean room and comfortable bed. Our goal is to provide an exceptional stay along with attentive service, and we are glad this was your experience. Please come back to see us again soon.Sincerely,Hotel Management
Relaxing room Didn't expect a full size frigerator. I switched hotels 2 times before settling in extended stay i was finally satisfied with our room at check-in. Next time I'll book my full stay at extended stay.
The place was nice and clean. A lot of homelessness around the hotel which was odd because we really didnt see this in the surrounding areas. The hotel staff was hardly at the desk and they never answered the phone. That was the only downside.. that and no coffee.
Business response:
Dear Christina, Thank you for your feedback. We’re pleased to hear that you found the hotel nice and clean. We apologize for the concerns regarding the presence of homelessness in the area and the issues with staff availability and phone responsiveness. We are reviewing our staffing and communication practices to better meet our guests' needs. We also appreciate your input about the coffee and will consider it for future improvements. We hope to provide you with a better experience on your next visit.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America Premier Suites - San Diego - San Marcos
How is Extended Stay America Premier Suites - San Diego - San Marcos rated?
Extended Stay America Premier Suites - San Diego - San Marcos has a 4.5 star rating with 604 reviews.
When is Extended Stay America Premier Suites - San Diego - San Marcos open?
Extended Stay America Premier Suites - San Diego - San Marcos is open now. It will close tomorrow at 12:00 a.m.