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Extended Stay America Premier Suites - San Diego - San Marcos
- Hotels
- San Marcos, CA
About this business
Location details
1480 Grand Ave, San Marcos, CA, 92078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve stayed here the last three trips to San Marcos to visit friends and family, which have been more than satisfactory. My most recent visit though, not so great. The elevator was not working (not a big deal and there’s a stairwell, but would’ve been nice to know ahead of time. Additionally, the floor in my room was STICKY. I had to wear socks during my entire stay as I did not want my bare feet to touch the floor.
Business response:
Dear Guest, Thank you for your continued loyalty and for sharing your experience. We sincerely apologize that your most recent stay did not meet your expectations. The elevator issue and the condition of your room’s floor are not the standards we strive for, and we regret any inconvenience this has caused. Your feedback is valuable, and we will address these concerns with our team to ensure improvements. We appreciate your patience and hope to provide you with a much better experience on your next visit. Sincerely, Hotel Man... read more
Still looks and feels new after 1 year. Safe and convenient location near shopping and highway.
Everything are awesome. Everything are comfortable.
Business response:
Dear Guest, Thank you for your wonderful review! We are delighted to hear that your stay at Extended Stay America was both comfortable and enjoyable. Your kind words mean a lot to us, and we look forward to welcoming you back for another great experience. Sincerely, Hotel Management
clean and comfortable. Great place to stay for a quick business trip. Elevator not working was the only issue,other than that , it was a great stay
Business response:
Dear Guest, Thank you for your kind words! We are glad you found your stay clean and comfortable. We appreciate your patience and feedback, as it helps us improve. We hope to welcome you back to Extended Stay America for an even better experience in the future. Sincerely, Hotel Management
Comfortable and basic Basic Comfort and clean except bathtub. It had several pieces of black hair in it. I had to clean the tub
No elevator
Business response:
Dear Angelina, Thank you for your feedback. We understand that the absence of an elevator may have been an inconvenience, and we sincerely apologize for any difficulties this caused during your stay. Your comfort is important to us, and we appreciate you bringing this to our attention. We always look for ways to improve and hope to provide a better experience on your next visit. Sincerely, Hotel Management
Walls were thin. Elevator broken
Business response:
Dear Tiffany, Thank you for your feedback. We are glad you chose to stay with us and appreciate your patience. Your comments help us improve, and we apologize for any inconvenience you experienced. We hope to provide you with Hotel more comfortable stay the next time you visit Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Diego - San Marcos
How is Extended Stay America Premier Suites - San Diego - San Marcos rated?
Extended Stay America Premier Suites - San Diego - San Marcos has a 4 star rating with 1,052 reviews.
When is Extended Stay America Premier Suites - San Diego - San Marcos open?
Extended Stay America Premier Suites - San Diego - San Marcos is open now. It will close tomorrow at 12:00 a.m.