Extended Stay America Premier Suites - San Jose - Airport

Business response:

Dear Guest, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience! We’re glad to hear you found the room comfortable and enjoyed the friendliness of our team. We appreciate your feedback regarding the breakfast, and we’ll continue exploring ways to enhance the offerings for our guests. We look forward to welcoming you back soon for another stay at Extended Stay America, and we hope your next visit is even more enjoyable. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that many aspects of your stay were satisfactory. We sincerely apologize for the disruption caused by noise from neighboring rooms, as a peaceful environment is important to all our guests. Your comments have been shared with our team to help us address such concerns more effectively. We hope you will consider staying with us again in the future, so we can provide an even more comfortable and restful experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We are thrilled to hear your stay was such a positive one and that our team—especially Alex—made a lasting impression! It is wonderful to know you consistently feel well cared for at Extended Stay America. We truly value your kind words and continued trust. We can’t wait to welcome you back for another comfortable and enjoyable visit soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We regret that your stay was impacted by the closed tub and the limitations you experienced with room amenities. While items such as dishes are available at the front desk upon request, we apologize if this was not communicated clearly upon your arrival. Your comments regarding Wi-Fi have also been shared with our team. We are committed to ensuring every guest experience is smooth and enjoyable, and we hope that should you choose to stay with us again, we have... read more