Extended Stay America Premier Suites - San Jose - Airport

Business response:

Dear Guest, We’re delighted to hear that you found your stay affordable and enjoyed the cleanliness of the accommodations. It’s especially wonderful that the swimming pool was available and that your kids had a great time there. Creating enjoyable moments for families is important to us. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another pleasant visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry the breakfast did not meet your expectations. We understand how important even the small details are when traveling, and we appreciate you taking the time to point this out. Your feedback will be shared with our team as we continue looking for ways to improve the guest experience. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the terrific review of Extended Stay America. We’re thrilled to learn that your experience with us was a positive one. Creating a comfortable and inviting atmosphere for everyone here is important to our team. It’s rewarding to know that we were able to exceed your expectations in various aspects. Your kind words encourage us to continue striving for excellence. We eagerly anticipate the opportunity to welcome you again soon for another memorable visit. Sincerely, Hotel Management