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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room I was in had no blinds for the window and also bugs on the wall and shower. I asked to change room and staff was really nice about that. Overall, good customer service but room needs to be clean and redone
Business response:
Dear Cindy,We apologize for the issues you encountered with your initial room, including the lack of blinds and cleanliness concerns. This is not the standard we strive for, and we understand how these conditions impacted your stay. Your comments about the cleanliness and condition of the rooms are valuable, and we will share them with our team to ensure improvements are made. We’re pleased that our team was accommodating and responsive when moving you to a new room. We hope to have another opportunity to welcome you back an... read more
Excelente!
Business response:
Dear Cualtzin, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated.Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Needs better ventilation for the bathrooms. Other than that it is a nice property.
The lady at check in was very nice and accommodating when I had to exchange my room because of the couch. Or room was a little outdated and small however we were only there for one night, flying out of SJC the next morning. The bathroom tub/shower faucet was tricky to use.
Business response:
Dear Vanessa, Thank you for your kind words about our front desk team. It is glad they could assist you during check-in. It is good knowing your stay met your needs when you were here. However, we regret the challenges you experienced with the room and bathroom faucet. Your feedback has been shared with our team to ensure improvements are made. We appreciate your understanding and hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,612 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.