Extended Stay America Premier Suites - San Jose - Airport

Business response:

Dear Lupe,We're glad you appreciated our fully equipped kitchen facilities during your stay. Our goal is to provide amenities that make our guests feel at home, and a kitchen is a big part of that. It's great to know that this feature made a positive impact on your experience. However, we regret that other aspects of your experience didn't meet all your expectations. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional exper... read more

Business response:

Dear Kayli, Thank you for sharing your feedback. We regret that your stay was not as quiet as you expected and that the condition of the bathroom tub did not meet your expectations. We understand how these aspects can affect your experience, and we are committed to addressing them. Your comments are valuable to us as we strive to improve our accommodations. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management