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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellentw location and excellent service, ill be back
The staff was very friendly, and the property was clean. I thought there was a pool and hot tub, but on arrival I found they were closed for the season- which is odd because it’s not really cold outside. You have to go to her front desk to get anything for the kitchen and shampoo, which isn’t convenient; however, perhaps they have issue with some clientele. An average stay, but disappointed with the pool and hot tub.
Business response:
Dear Brandon,We’re happy to hear that you enjoyed the friendly staff and the cleanliness of the property. We appreciate your feedback regarding the pool and hot tub. While these amenities are closed for the season, we understand how disappointing this can be. Regarding the kitchen items and toiletries, they are kept at the front desk to ensure cleanliness and are provided upon request. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outsta... read more
Good
Business response:
Dear Hong,Thank you for your positive review! We are glad to hear you had a great stay at Extended Stay America. Providing a comfortable and enjoyable experience for our guests is always our priority. We appreciate your feedback and look forward to welcoming you back for another wonderful visit in the future!Sincerely,Hotel Management
The water in the shower was room temp. The faucet on the sink was broken.
Business response:
Dear Melissa,We apologize for the maintenance concerns you encountered during your stay. A properly functioning shower and sink are essential for a comfortable experience, and we regret that this was not the case. Our team is committed to addressing such issues, and we appreciate you bringing them to our attention. We will work to ensure a better experience for future guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,687 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.