Extended Stay America Premier Suites - San Jose - Airport

Business response:

Dear Guest,Thank you for including Extended Stay America in your travel plans. We're so grateful you took the time to share these reflections. It's wonderful to know our team's thoughtfulness and hospitality stood out during your stay and that you found the rooms and shared spaces well-maintained. We're also glad the pool and hot tub provided a relaxing spot for you and your kids to unwind. Hearing that you're planning to extend your stay in the future is one of the best compliments we could receive. We hope to welcome you b... read more

Business response:

Dear Guest,Thank you for including Extended Stay America in your travel plans. We’re thrilled you enjoyed your stay and appreciated the clean, updated space and the convenience of the kitchen. Having those added comforts can really make a difference, especially during longer visits. Your review means the world to us. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for your excellent review of Extended Stay America. We appreciate you highlighting the convenience and value you experienced during your stay. It’s encouraging to know that our team’s efficiency at check-in and check-out, the clean accommodations, and the ease of parking all contributed to a smooth visit. Thank you for letting us know how much you enjoyed your stay. We hope you are already planning another visit.Sincerely,Hotel Management 

Business response:

Dear Donna,We appreciate you sharing your experience with us. We’re sorry you encountered multiple inconveniences during your stay. Every room should be in proper working order, and we regret that this was not the case. Your feedback is valuable, and we will be addressing these concerns with our team to ensure better upkeep. Your feedback drives us to continuously enhance our services, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Management 

Business response:

Dear Guest,We appreciate you bringing the electric stove to our attention. We understand that having a quick and efficient cooking experience is important. We’re constantly reviewing ways to improve our amenities and ensure guests have the best possible stay. Your comments are valuable as we continue to make enhancements. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management