Extended Stay America Premier Suites - San Jose - Airport

Business response:

Dear Richard,We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and our friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them.We hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Micheal,Thank you for your thoughtful review! We're delighted to hear that you found great value in your stay with us and appreciated the cleanliness of our facilities. Ensuring a spotless environment for our guests is our top priority, and it’s wonderful to know we met your expectations. We hope to welcome you back soon and provide you with another enjoyable and comfortable experience. Safe travels!Sincerely,Hotel Management 

Business response:

Dear Neeta,Thank you for your feedback. We sincerely apologize for the oversight in not providing coffee during breakfast. Your comfort and satisfaction are our top priorities, and we understand how important a morning coffee can be. We've addressed this with our team to ensure it doesn't happen again. We hope to have the pleasure of welcoming you back soon, where we’ll make sure your mornings start off perfectly. Thank you for helping us improve!Sincerely,Hotel Management