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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not new, but for the price I found this to be a good deal. The place was clean which is always my main concern.
Business response:
Dear Micheal,Thank you for your thoughtful review! We're delighted to hear that you found great value in your stay with us and appreciated the cleanliness of our facilities. Ensuring a spotless environment for our guests is our top priority, and it’s wonderful to know we met your expectations. We hope to welcome you back soon and provide you with another enjoyable and comfortable experience. Safe travels!Sincerely,Hotel Management
No coffee at breakfast time
Business response:
Dear Neeta,Thank you for your feedback. We sincerely apologize for the oversight in not providing coffee during breakfast. Your comfort and satisfaction are our top priorities, and we understand how important a morning coffee can be. We've addressed this with our team to ensure it doesn't happen again. We hope to have the pleasure of welcoming you back soon, where we’ll make sure your mornings start off perfectly. Thank you for helping us improve!Sincerely,Hotel Management
The manager was so awesome~He worked all alone and he ware so many hats and was working through a lot of multiple task in a professional manner. He need a big raise……
No I’ve machine
My room was very clean no cockroaches like the other extended stay America. Halls smelt weird but other than that I enjoyed my stay will book again here
Business response:
Dear Marilyn,Thank you for your positive feedback. We’re delighted to hear that you found your room clean and enjoyed your stay with us. We apologize for any unpleasant smell in the halls and will address this with our housekeeping team. It's wonderful to know you plan to book with us again, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Management
Inspect before getting comfortable The 1st room was dirty, hair on pillows, hair in tub and shower walls, and dirty toilet. The gentleman at front desk gave a different room and it was clean. Customer service was good
Business response:
Dear Guest,Thank you for sharing your experience. We apologize for the cleanliness issues in your first room, as this does not reflect our usual standards. We are glad to hear our front desk team promptly provided a clean room and that you found our customer service satisfactory. Your feedback is valuable, and we will address these concerns with our housekeeping team to prevent future occurrences. We hope to have the opportunity to provide you with a flawless stay in the future. Thank you for staying with us.Sincerely, Hotel... read more
Good location.
Business response:
Dear Joe, Thank you for your feedback. We’re glad to hear that you found our location to be good. Your satisfaction is important to us, and we appreciate your positive comments. We look forward to welcoming you back to Extended Stay America and providing you with an even better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,625 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.