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Extended Stay America Premier Suites - Savannah - Pooler
- Hotels
- Pooler, GA
About this business
Location details
500 Outlets Pkwy. S., Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In spite of the hotel's own write up, the room did not have a fully equipped kitchen. There was no coffee pot, no utensils, no pots and pans, no dishes. I had to go to the desk clerk and ask for an ice tray and hair dryer.
Business response:
Andre, thank you for your review. We are sorry for the issue you encountered and regret the inconvenience caused. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
There was no stay. Arrived at property late night only to find out hotel had been overbooked due to Valentine’s Day and advised I could pay double the rate at a sister property if I paid upfront. Very unsatisfactory experience and left to sleep in car for the night until I went to work.
Business response:
Richard, thank you for sharing your review. We are sorry our hotel was overbooked and we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The sheets were so scratchy that sleeping was impossible. There were no glasses or utensils in the kitchen and only a small trash can in the bathroom.
Business response:
Teresa, thank you for being our guest. We are sorry you were not aware of our kitchenware amenities. Please know, to ensure cleanliness, kitchenware for your suite is available at the front desk, and our team delivers it to your suite upon request. We value your business and hope you will consider staying with us the next time you travel to this area for a much better experience. Sincerely, Hotel Management
Business response:
Steve, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Arrived to hotel at 3:45 pm. Check in time is 3pm but room wasn’t ready for us. Receptionist told us that there were “67 dirty rooms and they are behind”. Not our problem - had to wait 35 minutes to be given the room we reserved weeks ahead of time. Will not stay here again due to poor customer service.
Business response:
Thank you for being our guest and writing about your concern. Timely and impeccable service is a must; therefore, we apologize for the unfortunate delay in getting your accommodations ready for your arrival. Although our team does their best, we are sorry for falling short. Thank you once again for the feedback, and we are grateful for your patience. Sincerely, Hotel Management
COCKROACH GALORE Woke up at 2am with roaches/bugs on my bed. I showered and ran out of that place and when i told the front desk what had happened and showed them videos of the roaches and bugs they informed me that the hotel is only is new and they built a top woods. Honeslty made no sense to me.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Si... read more
Frequently asked questions about Extended Stay America Premier Suites - Savannah - Pooler
How is Extended Stay America Premier Suites - Savannah - Pooler rated?
Extended Stay America Premier Suites - Savannah - Pooler has a 4.1 star rating with 1,567 reviews.
When is Extended Stay America Premier Suites - Savannah - Pooler open?
Extended Stay America Premier Suites - Savannah - Pooler is open now. It will close tomorrow at 12:00 a.m.