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Extended Stay America Premier Suites - Savannah - Pooler
- Hotels
- Pooler, GA
About this business
Location details
500 Outlets Pkwy. S., Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tv did not work and they knew it was out when we checked in. Front Desk person said they would adjust bill, they refused the next morning. Fire alarm going off in the middle of the night. Had to evacuate and after 1/2 hour staff said it was a mechanical issue. Worst stay ever
Business response:
John, thank you for sharing your review. Please accept our sincere apologies for the inconvenience of the fire alarm during the night. The security of our guests is our top priority, so evacuation is required and critical to ensuring our guests are safe. We are also sorry for the inconvenience caused to you due to maintenance issues with the television unit in your room and for the billing-related concerns you have. We will address your comments with the appropriate individuals, and we thank you for your patience during this... read more
Lightning hit the hotel 2 weeks befor my stay. The elevator just started work the day before. The TV did not work. Would have been if they told you that ahead of time. The man checking me in had his wife on speaker phone and had some very colorful language. Kids were in the libby and im sure they heard it as well.
Business response:
Thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the unpleasant encounter you had with one of our front desk associates. We will address this with the appropriate individuals and take the necessary actions to elevate our service levels. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
We make semiannual trips between Florida and New England and stay at hotels with full kitchens so that we can take advantage of bringing our own food in coolers. We had never tried this brand but it was in the right location along our journey
Business response:
Susan, thank you for reviewing your stay. It is good to know you liked the fully-equipped kitchen in your room and that our location was perfect for your needs. We hope to welcome you again and earn your highest rating the next time you visit this area. Sincerely, Hotel Management
Disappointing This was rated fabulous and definitely is not. There were no amenities, not one bottle of water in the whole hotel, breakfast was next to nothing And the cost was very high for what we got. I will never stay in this brand of hotel again.
Business response:
Linda, thank you for selecting our hotel. We are very sorry to know we let you down and that you were unhappy with your overall experience with us. We truly regret your disappointment with our grab-and-go breakfast and that you felt our price was too high. We have noted your comments about the breakfast and will share it with our brand leaders. Please know we conduct price analysis on a regular basis to be priced competitively. We hope you will change your mind and will return to experience our hotel as we would have liked y... read more
Water didnt work Water turned on and off throughout the stay. Water was not very hot. No warning or notice from staff. Turned off mid shower and multiple times throughout stay.
Business response:
Thank you for your review. We are sorry for the issue you had with the bathroom during your stay. Your feedback has been shared with the maintenance team and will ensure future guests do not experience the same. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience. Sincerely, Hotel Management
They checked us into a room that had not been completely cleaned and it was so disgusting it ruined the rest of our stay.
Business response:
Travis, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provi... read more
it's an extended stay room but we didn't have any cups or dishes. Also there were no hangers in the room. Breakfast was absolutely pathetic - plastic wrapped hard boiled eggs were inedible.
Business response:
Sandra, we appreciate your review. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. Also, we are sorry for the disappoi... read more
Frequently asked questions about Extended Stay America Premier Suites - Savannah - Pooler
How is Extended Stay America Premier Suites - Savannah - Pooler rated?
Extended Stay America Premier Suites - Savannah - Pooler has a 4.1 star rating with 1,567 reviews.
When is Extended Stay America Premier Suites - Savannah - Pooler open?
Extended Stay America Premier Suites - Savannah - Pooler is open now. It will close tomorrow at 12:00 a.m.