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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wish I could give 0 star for this mean horrible manager and very stinge way run hotel. We arrived in this city early morning, so had to wait until 3pm but my daughter was really sick before figure skate competition, so I asked favor any chance to check in earler. One counter worker said she can let us check-in at 1:30. When we got there other manager (very skinny dark hair very unkind face expression and voice) said NO. After chechk-in, inside of room made me seriouly disappoint. one sop bar, one tiny shampoo, no lotion, n... read more
Business response:
Dear Eunhee, Thank you for taking the time to share your experience. We are truly sorry for the inconvenience and frustration you faced, especially during such an important time for your daughter. We understand how stressful it can be when you are trying to support a loved one while traveling, and we're disappointed that we were unable to accommodate your early check-in request. Your feedback about the room amenities is also concerning, and we will review this to ensure it aligns with our standards. We sincerely apologize fo... read more
Charged me $48 on top of the Expedia reservation saying they were overbooked and I needed to upgrade
Business response:
Dear Abhijeet,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the additional charge and the need for an upgrade. While overbooking can happen on rare occasions, we regret that this impacted your stay and caused frustration. We will address this internally to ensure better communication and prevent similar occurrences. Your feedback is important to us, and we hope to offer you a more seamless experience in the future.Sincerely,Hotel Management
This is a very low quality property. My room smelled like burnt food, front desk worker was packing around a dog in a backpack and didn’t seem to know what he was doing. The refrigerator in my room is very dated and would make a knocking noise every 10 minutes. Not worth the money!
Business response:
Dear Ryan,Thank you for sharing your experience. We are truly sorry to hear about the issues you encountered, including the unpleasant odor, the service at the front desk, and the noise from the refrigerator. This is not the standard we strive for. Your feedback is valuable and will be addressed with our team to improve our services. We regret that your stay did not meet your expectations and hope you consider staying with us again in the future for a better experience.Sincerely,Hotel Management
Not the best place
Business response:
Dear Farzin, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide a high level of service and comfort, and your comments will help us improve. We appreciate you choosing to stay with us and hope you might consider giving us another chance to provide a better experience in the future. Sincerely,Hotel Management
They did not change the sheets before us and they were blood stained. Asked the front desk for a band aid and they offered us toilet paper and tape. No one was wearing a uniform or name tag
Business response:
Dear Lauren,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the cleanliness of the sheets and the inadequate response to your request for a Band-Aid. This does not reflect our standards, and we are addressing these concerns with our team to ensure such incidents do not recur. We are also reinforcing the importance of proper staff identification. Your feedback is invaluable, and we hope to provide a more satisfactory experience in the future.Sincerely,Hotel Management
The kitchen had absolutely no dishes, silverware, cups or even a coffee maker. What is the point of a stove or advertising a kitchen? The included breakfast was a cup of yogurt and or coffee, tea. That was it!! Since no coffee in room they should not have stopped coffee in lobby at 9am. Seems like they did the bare minimum to just say they had it.
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.