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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk very nice people. When we get to facility, there’s no room available. Thou they gave us listings of hotels around the area. They said they will refund me. Still waiting for it.
Business response:
Dear Anna, We sincerely apologize for the inconvenience you experienced with your reservation. While we are pleased to hear that our front desk staff was helpful, we deeply regret that no room was available upon your arrival. We understand the frustration this caused and assure you that your refund is being processed. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
This place has all the charm of a human storage facility. Its basically like a hostel for older people. Pluses-it is a place to stay-good sized refrigerator, close distance to target, trader joe's, grocery store and restaurants. Negatives-asked for coffee pot,carafe was from one machine so it didn't work very well with machine, asked for can opener and it did not work. Staff is generally pleasant, but management clearly does not care about user experience. My take-it is a place to stay. I would never return!
Business response:
Dear Michael, Thank you for sharing your feedback. We are glad you found our location convenient and appreciated the spacious refrigerator. We regret that some amenities did not meet your expectations and will ensure these items are reviewed. Our staff strives to provide a pleasant experience, and your comments will help us improve. We hope you might consider giving us another chance in the future.Sincerely,Hotel Management
The shower didn't work and the toilet didn't flush all the way. Could not get it cold in the room.
Business response:
Dear Cynthia, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the shower, toilet, and room temperature. This does not reflect our usual standards, and we understand your frustration. Please be assured that we will address these issues with our maintenance team to prevent future occurrences. Your comfort is important to us, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Unfortunately we will not stay again…hotel is not accommodating. Unwelcoming atmosphere, no ice machine, no coffee in rooms, no guest shower necessities and needed upgrades overall.
Business response:
Dear Guest, We regret to hear about your disappointing experience. Your feedback regarding the atmosphere, amenities, and overall condition of the hotel is concerning. We strive to offer a welcoming environment and apologize for falling short. Please know that your comments will be reviewed to address these issues and enhance our services. We hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
Stay clear of room 504. The bed and bathroom smells like a locker room
Business response:
Dear Peter, We apologize for the unpleasant experience you had in your room. Maintaining a clean and comfortable environment is our priority, and we regret that we fell short during your stay. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management
Totally fine as long as you can get into your room I checked in for my first night without an issue, but when I returned the next day and tried getting into my room, my key didn’t work. I went back to the lobby and became one of almost a dozen people waiting in the lobby for a new key because they were locked out of their rooms or were new guests trying to check in for the first time. We waited for over an hour for someone to finally arrive at the desk. The sign on the counter said that they would be right back and to dial z... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your room key and the extended wait time. This situation is certainly not reflective of our usual standards, and we understand your frustration. We are addressing the issue to ensure that our staff is more responsive and that such problems are promptly resolved in the future. Thank you for bringing this to our attention, and we hope you will give us another opportunity to provide a better experience.Sincerely,Hotel Management
The staff was not helpful at all. There were no kitchen items (even a cup) available at the room although it was advertised as an extended stay place. When I asked about it to the staff, they say they only have limited number of kitchen items and that I have to wait and check every morning if one avilable. This place certainly is not a good one if you plan to stay a few days. You do not get any support from the staff at all. Terrible.
Business response:
Dear Mihat, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding the kitchen items and the lack of support from our staff. This is not reflective of our standards, and we are addressing these issues to improve our service and ensure that kitchen amenities are available as advertised. Your comments are important to us, and we will work to enhance our guest experience. We hope you will consider giving us another opportunity to provide you with a more satisfactory stay in the futur... read more
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.