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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude management & front desk staff
Business response:
James, we are very sorry and cannot apologize enough for the behavior of our team members. We never meant to cause any discomfort to you, but what you experienced is not acceptable, and we will surely be working on the feedback provided to enhance our service levels. Please consider giving us a chance to improve your impression of us on your next visit to our area. Sincerely, Hotel Management
Cashier sounds like a interrogating policewoman, towels and sheets are dirty
Business response:
Thank you for being our guest and for sharing your experience online. We are sorry for the issue you had with the towels and bedsheets, and your feedback is shared with our housekeeping team for review and action. It was also disappointing to know about the poor service provided by one of our front office team. Please be assured your concern is discussed with them to improve our service level. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
The property is in a great location but the Wi-Fi doesn’t work all the time and the TVs Are spotty as well.
Business response:
Thank you for being our guest. We are sorry for the wifi issue. Your feedback is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. We are also sorry for the inconvenience you had with the television. Your concern has been discussed with the maintenance team for review and action. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
This hotel is quite centric if going to Bellevue, however the service wasn't that good. First of all, one of the ladies in charge of the reception was constantly in a bad mod, not being helpful when the 3 & 4th floor lost wifi connect for a full day (being so arrogant in the morning saying wifi was working fine and that it was my fault) and then yielling at the other receptionist while some other were waiting in the reception. Also I arrived at 2 PM and they told me they could let me check-in then (check-in was at 3PM) if I ... read more
At first , unfortunately they miss represented
It was a horrible stay! Bad customer service! Never anyone at the desk! Room was falling apart! Toilet leaked and couldn't take a shower because ever time you turned on water the faucet to the tub would fly off at me! I told them about it and asked for another room but they said they couldn't do that.
Business response:
Nikkole, thank you for your feedback. We are sorry for the maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. It is also very unusual of our staff to be unresponsive of guests' needs when made aware of an issue. We will share your comments with our entire team to be more diligent going forward. Thank you again for being our gu... read more
Front desk worker was rude. She made you wait 10 minutes for assistance while she was on a personal phone call.
The hotel was very dirty, bed sheets were old and had holes, no hot water at night I would not stay there again
Business response:
Thank you for your review of your recent stay. We apologize for the issues you encountered in your suite. Your feedback will be shared with the appropriate team so that necessary steps can be taken for a better experience in the future. We will also share your feedback regarding water temperature with the concerned individual for review and action. We apologize for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
They may not actually honor your reservation Made my reservation after lots of researching for a good, convenient, affordable hotel. Arrived at night after a long, busy day of sightseeing, only to be told that they overbooked and had no rooms. I asked why they didnt tell us sooner and they said they had no contact information for me. Funny, cuz I had a confirmation #, and somehow they were able to charge me the next day, even though we didn't stay there! Way to wreck our first night of Seattle vacation! Good thing we had pic... read more
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please give us an opportunity to make it up to you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.