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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a room here because I needed a good fridge/freezer for my meds. I planned on making my breakfast in the kitchen but there were no pans, cooking utensils or dish soap. I asked for utensils at the front desk and the nice attendant handed them to me in her bare hands. It would be nice to know that the pans were available by request, which makes sense. The bed was clean and comfortable. The noise factor was ridiculous. Bodily noises, stomping, toilet flushing, conversations including yelling, doors slamming shut, the kn... read more
Business response:
Janet, thank you for choosing to stay at our hotel and sharing your review. Please accept our apologies for the noise issues you underwent during your visit and the frustration caused. In the future, please know our front desk is available to make your stay as comfortable as possible, so feel free to reach out to them. We regret any inconvenience you encountered and for not meeting all of your expectations. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Since... read more
Room was infested by Ants. 1. Contacted office, but claimed they were "full", and could not give us another room. 2. Would not clean room because "maintenance" had gone home. Did not have access to cleaning supplies, had to wait until next day. 3. Next day, no response, nothing cleaned. 4. Room lacked any information about property, services, etc., or who else to contact. 5. On check-out, notified front desk again of issue, and they made a note but entered the wrong room number. 6. Never offered to make adjustment for major ... read more
Business response:
Donald, please accept our sincerest apologies for not living up to our typical standards. Service and accommodations are the best assets we could offer, but we are extremely sorry we fell short while you were here. We acknowledge all comments, good and bad, very seriously and use them as a training tool in an effort to improve our guest experience further. Please consider staying with us again, so we can create a much more positive impression. Sincerely, Hotel Management
The had Bedbugs in our room - Room number 122 the window was broken and we were on the first floor with me and my two kids and husband and the cold air was coming in at night I tried to check out or get another room right when i saw the bug and they said they had no more rooms and that I had to wait until the morning to speak to the manager the manager says they still have no more rooms and that she won’t refund me for that night but did for the two days I booked for already. It was a horrible experience to go through that a... read more
Business response:
Shavona, thank you for being our guest. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Missing supplies in the room (plates, forks), but the staff was very polite and very professional having provided excellent service.
Business response:
Sean, thank you for choosing us and reviewing your stay. We are glad you were impressed by the services provided by our cordial associates. They will be pleased to hear your praise. However, we apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our ... read more
Unprofessional staffs and manager and assistant manager didn’t know how to communicate with customers but associated Mr. David is nice and professional service.
Business response:
Thank you for taking the time to leave a review. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. Therefore, we sincerely apologize for the unsatisfactory service you received from some of our associates. Rest assured that this issue has been addressed with our staff and will not be repeated. We value your feedback and will continue to work diligently to ensure we are more consistent in our service levels. On a positive note, we are glad to hear you were pleased with our... read more
First time I stay for one night it will be firs and last not worth it
Business response:
Ekrem, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Kitchen in the room - only good thing about this property. Other than that, there is NO reason to stay at this hotel ever again in the future.
Business response:
We apologize that you were dissatisfied with your stay. Housekeeping is offered once a week, after the 7th day, your reservation was for 6 days. We did accommodate and serviced your room, and you received fresh towels etc on a daily basis. You requested a late check out of 6:00pm, but did not want to pay the extra. So you asked us to store your luggage until then. Unfortunately, we do not have lockers or storage room to keep that amount of luggage safe, we explained that we could not be responsible under the circumstances. W... read more
Kitchen in the Room... That's pretty much the only good thing. Other than that it is neither family-friendly nor comfortable from any other point of view. No real breakfast. No real amenities. Not interested in staying here again.
Business response:
We are so sorry you did not enjoy your stay with us. Perhaps the front desk did not explain the housekeeping schedule. Once every 7 days, and you did receive housekeeping upon you r request. We offer a grab and go breakfast which is stated in you reservation. You booked through a third party and they should have informed you of that. We apologize again. Your children were well taken care of their requests, as in different oatmeal, muffins etc and extra supplies for your room, i.e towels changed on a daily basis and taking ca... read more
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.