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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No daily basis cleaning. When I return from work everything was the same as when I left. A lot of problem with the key cards that did not function correctly. One evening I was locked out for an hour due to key problem, the front desk person had to come with tools to disassemble it the lock because it had the batteries out. then he did not find the right tools so he was going down and up. OMG I had worked the whole day and was tired and waiting for this fix made very angry and disatisfied, I request a refund.
Business response:
Silvia, thank you for being our guest. We are sorry for your disappointment with our housekeeping policy and apologize for the issues you faced with the key card. Your comments have been shared with our Brand Leaders in an effort to deliver better experiences for our guests going forward. Also, our housekeeping services are provided to guests staying eight or more nights; however, these services are always available upon request for a minimal fee. We will ensure our front desk staff clearly communicates our services to all g... read more
Close to where I needed to be in the morning. Not the cleanest. The sheets smelled weird and weren’t clean. The blanket was flimsy and the bed looked way cheap.
Business response:
Thank you for reviewing your stay. We are sorry for the disappointing stay and for the odor and cleanliness issue you experienced in your room. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We understand your frustration and regret the inconvenience caused. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The staff no hospitality experience and lack of it too. Way understaffed.witnessed several other hotel guests w the same experience some checked out immediately
Business response:
Leo, thank you for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We experienced poor service at check-in. The agent did not seem to know how to check us into the system. One of our rooms had no hot water in the morning.
Business response:
Thank you for sharing your evaluation of your stay. We offer our sincere apologies for the poor service you received from one of our associates at the time of your check-in. Your feedback is discussed with our front desk team to be more diligent going ahead. We are sorry to read that your stay was overshadowed due to the unavailability of hot water. We are working on fixing this as soon as possible and regret the inconvenience it caused. Again, we are sorry for this unpleasant experience and would love to be able to redeem o... read more
The property is right next to the freeway so it is very loud in all of the rooms
Business response:
Thank you for your recent stay. We apologize your rest was disturbed due to noise from the freeway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. Our goal is to provide a clean property and a comfortable suite so you can get a good night's rest. We hope to have you back as a guest, so we can reserve a suite for you that does not face the freeway. We appreciate your business and hope to see you back soon. Safe travels! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.