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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I rented this hotel so that I could have air conditioning for myself and my dogs during the ninety degree weather in Seattle. When I got to the room, the heater was on, and it took forever to cool it down. The employees were never at the front desk and I could not get a hold of them when I tried to call down. After a couple of days, when I finally was able to get a hold of someone to ask for dishes, they were brought to my room and they were dirty. After I had been there for three days, one employee saw me walking my dogs an... read more
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to improve our service. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
I arrived at Premier and was told they did not have my reservation and that it was canceled by Expedia the day prior. This experience has been incredibly frustrating, and I will no longer use Expedia for my travel needs. I had initially reserved Thursday, July 7 arrival. My daughter's soccer tournament time was changed and we were due to arrive on Friday. I requested a change in my trip the week before and was told that the request would not be approved. I replied that was unacceptable since it clearly stated on my confirmat... read more
Business response:
Karen, thank you for posting your feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We regret the inconvenience this caused you. We hope you will consider us again whenever your travel brings you this way. Sincerely, Hotel Management
The quality of the suites themselves are ok, plus the service of the staff was always great and friendly. I was unhappy with the cleanliness of our suite (had toilet poop stains on our first arrival) plus the fact that I'm unable to get basic needs like clean drinking water without being pointed to go buy it elsewhere is ridiculous. If these suites were a lot cheaper than what I had paid, no problem. But the issue is when your pricing starts to get closer to some 3, 4 star hotels, these issues become a lot larger. The "break... read more
Business response:
Picard, thank you for evaluating your stay at our hotel. We are glad to know you were pleased with our courteous associates and comfortable accommodations. However, we apologize for the cleanliness issues you encountered during your visit with us. We will share your comments appropriately as we strive to enhance our guest experience. We also regret your disappointment with the changes in our housekeeping policy and the breakfast we offer. We are grateful for your patience, and we hope you will consider a return visit so that... read more
Not enough evening shift staff. Sunday am breakfast cleared by 9:30am, not even coffee available after that unless I wanted to take a coffee maker to my room from the desk and brew my own.
Business response:
Jennifer, thank you for your recent review regarding your stay at our hotel. Please accept our apologies for the service issues you encountered and that we did not meet your expectations. We have shared your observations appropriately. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
Don’t stay!! It was horrible! The staff was extremely rude and would not let me stay more then 1 night after already taking my money.
Business response:
Ms. Durham, thank you for reaching out to us with your concern. We regret any negative experience. We take accusations like these seriously and will review your comments with our team. Thank you for letting us know. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.