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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
poor management stay was not-so-good.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to know that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
I went to the lobby on 2 separate occasions and had to wait approximately 5 minutes each time before anyone arrived. The first time it appeared both staff were cleaning, as they arrived at the same time with cleaning supplies. The second time, the person working the hotel lobby arrived out of a vehicle and appeared to have gone out for lunch. There should have been a sign or something indicating when to return or a number where to reach someone. Additionally, the toilet was loud! I was there for my mother’s passing. While I ... read more
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We also regret not being able to grant your request for a late checkout. Additionally, your feedback regarding the maintenance issue in the bathroom will be addressed appropriately to make adjustments. We can do better and h... read more
Staff was often difficult to find at the front desk. Rang bells,.made calls, waited up to 20 minutes at one point. Toilet wasnt working properly as it continued to run. Hotel said no one was availible to fix it.
Business response:
Edward, thank you for choosing our hotel for your stay. It is obvious from your comments that we didn't live up to your expectations. Please accept our apology for the difficulties you encountered at our hotel. We will work diligently to make sure we are more consistent in our service delivery. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Im working on a job over in seattle and have been staying here and i have to be at work at 5am and there is never any coffee made
Business response:
Hi Jeremy,. Our Night Laundry usually gets coffee out by 5:30, but we will do our best to provide it earlier for you. Thank you for letting us know.
Offers cleaning service once per week. Outdated hotel
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your patience and would love for you to return for a much better experience. Sincerely, Hotel Management
No proper breakfast the breakfast provided wasn’t really breakfast, really disappointed
Business response:
Thank you for your feedback. We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices. Please consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.