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Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino
- Hotels
- Tampa, FL
About this business
Location details
8940 E. Sligh Ave, Tampa, FL, 33610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away. Upon arrival I was informed that my reservation was canceled. No call from them or hotels.com! Also no refund yet!
Business response:
Anthony, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. Meanwhile, for any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The intake staff member ignored me. Then told me I couldn’t check un
Business response:
Thank you for sharing your concerns. We are disappointed to read about your experience and apologize for the inconvenience caused by one of our associates. We assure you to review your comments with our front office team. we hope to host you in the future. Sincerely, Hotel Management
Didn’t get no rest due to hearing everything I didn’t get no sleep in room 336 all night bamming on ceiling due to people walking on floor you can hear everything
Business response:
Shonda, we are glad you stayed with us recently andwe appreciate you taking the time to post comments about your experience.We aresorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest. Sincer... read more
Everything about our stay was great, except for one big problem. The entire first floor hallway that our room was located in absolutely reeked of weed the entire time we were there. I don't know if it was staff or guests, but it was really bad. The smell seeped into our room and made every moment of our stay off-putting. If someone wants to smoke that crap and destroy their minds that's their own business, but my family shouldn't have to suffer through the stench.
Business response:
Thank you for being our guest. It was disheartening to know your stay was impacted due to the smoke smell, and we apologize for your experience. We will also utilize your comments regarding the smoke smell to enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will allow us to host you again. Sincerely, Hotel Management
Not worth the money...Terrible experience! Terrible! Rooms are done very cheap and low end. Linoleum floors instead of carpet. The small kitchenetes are cheap like they were bought from the dollar store. No Coffee or even grab and go breakfasts, they say due to COVID...I call BS on that as all the other hotels at this level still provide it. The front desk clerk was rude and not welcoming.
Business response:
Paul, thank you for staying at our hotel. We are sorry for the disappointment you had with your suite and breakfast not being available. We also apologize for the behavior of one of our associates. We will utilize your comments to enhance our service levels. We hope to host you again in the future. Sincerely, Hotel Management
Was told at check in they offer complimentary late check out till 12 and $10 every hour after got woke up at 10:50am saying they don’t offer it and was focus to leave by 11 or pay for another night front desk was rude and not honest will never stay here again!
NO BREAKFAST I try and find places with breakfast. After we got there they told us they have no breakfast because of covid. Hell not even coffee. Most places have gone to grab and go, and even the buffets are coming back. This place is really nice but they need to get with the program. I will not be back until they get breakfast.
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino
How is Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino rated?
Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino has a 4.2 star rating with 2,797 reviews.
When is Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino open?
Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino is open now. It will close tomorrow at 12:00 a.m.