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Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino
- Hotels
- Tampa, FL
About this business
Location details
8940 E. Sligh Ave, Tampa, FL, 33610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing A brand new hotel and the AC did NOT work. I was told it was motion sensored. Ok fine. but after awhile I asked staff to send someone up because I tried everything I was told to do after hours of being in the heat. Someone came up from downstairs to check---she verified that something was not working properly. But, she said that did NOT have any other rooms to place us in. I was also told at check out that I would be compensated for being in the heat. No one has reached out to me or returned any of my calls unt... read more
Business response:
Dear Robin, Thank you for choosing us during your time in the city. As with most mechanical and technical equipment, issues do occasionally arise. While our engineering department strives to work as quickly as possible to get everything fully operational, we apologize for the air conditioning concern and any inconvenience this caused you. Please be assured we will address it with the team. We appreciate your feedback and look forward to welcoming you again for the flawless stay you deserve.Sincerely,Hotel Management
Horrible and Lack of Respect from Staff We went as a Sports Team and booked as a team. The front desk Jaqueline was very rude and disrespectful, from one moment to the next room a negative with our families. We were sitting outside in the family area, doing the same as another team near us, we got kicked out and told to clean up. Cops were called - claiming we couldn’t have a party- mind you another team was having the same “party” within less than 10 feet from us - they were allowed to continue with their loud music and con... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
There was damage and mold in the room, as well as a dirty prophalactic in the hallway when we first arrived. The front desk staff upon check-in didnt tell me where anything was or anything about their facilities, they just handed me a key. For the price, the stay was disappointing.
Business response:
Robert, thank you for your honest evaluation. We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service de... read more
I booked a king suite, they said they didn’t have any..Front staff had no clue what she was doing at check in:(. Was told not use “third” party to book hotel..
Business response:
James, thank you for sharing your feedback. We want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino
How is Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino rated?
Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino has a 4.2 star rating with 2,797 reviews.
When is Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino open?
Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino is open now. It will close tomorrow at 12:00 a.m.