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Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino
- Hotels
- Tampa, FL
About this business
Location details
8940 E. Sligh Ave, Tampa, FL, 33610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was great, it seemed like it was very new. Sat back behind a new gas station and was not very visible and there was no visible signage. The address was unknown to my recently updated GPS. We called the front desk to ask for the address in case the one Expedia gave me was wrong. A very rude woman named Jackee could not give me the address , she said it was across the street from the Fairgrounds. It WASN'T ! It took 3 calls to the front desk (Jackee)to find out it sat about a half mile up the street on the other side of ... read more
Business response:
Sandra, thank you for staying at our hotel. We are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff members to ensure we better serve our guests. Thank you for taking time to provide us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area. Sincerely, Hotel Management
Will not be returning on future trips Staff was rude. Approved a late checkout for noon but had a staff member pounding on our door at 11:42 saying we were over our time.
Business response:
Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
When checking in I was told that checkout was at 12:50, which I asked if there was a possibility for a late check out, to which I got asked if 150 was late enough. I said yes, but was still woken up at noon in my room, telling me that I should already be gone. When checking out maybe 10 minutes later after being abruptly woken up, I was told they were going to try and charge me for another day because I was there 25 minutes past noon. Hotel is fine, nothing spectacular, but is reasonable to stay the night in. Service is abys... read more
Business response:
Montgomery, thank you for your review. We are sorry for the inconvenience you had due to our front desk staff. We will bring your concerns to the attention of our team as we continuously strive to improve. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Over Booked
Business response:
Connie, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino
How is Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino rated?
Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino has a 4.2 star rating with 2,797 reviews.
When is Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino open?
Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino is open now. It will close tomorrow at 12:00 a.m.