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Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino
- Hotels
- Tampa, FL
About this business
Location details
8940 E. Sligh Ave, Tampa, FL, 33610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checkin took a long time because no one was at the front desk! Also, we reserved a "King size" bed and there was none available.
Business response:
Dear Joe, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Not good, no heat, No heat, bugs in the bathroom I had to get some bug spray. The weather got cold, I am 61 years old management tells me they don’t have anymore rooms. So I had to deal with the cold. Never again at this location. I really need a refund.
Business response:
Dear Patrice, We are sorry we failed to deliver the exceptional stay you deserved. Please accept our apology for the issue in your suite and the inconvenience this undoubtedly caused. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. We also want to reassure you that we follow the most rigorous industry standards regarding our suites' pest control. Still, your room will be inspected professionally and treated as a precaution. Meanwhile, plea... read more
Disappointed The room was hot and we had it on 66 it wouldn’t go any lower. And the bed was very hard and uncomfortable. There were no amenities in the room, not even a dang coffee pot. I mean for over $200 a night I expected better.
Business response:
Dear BESSIE, Thank you for being our valued guest and posting your remarks online. We apologize for the concerns you experienced during your stay. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. In the future, please know our front desk is always available to make the most of your visit. Thank you!Sincerely,Hotel Management
The property outside was very clean, I'm a person who always looks at rooms before hand to make sure its clean well i thought it was very clean my husband and i had put some food in the room and left for about 40 min came back and there were roaches in our food went to desk the lady and gentleman that was up there looked like shift change was very pleasant said she would contact management. In the morning i spoke to manager and explained the situation and all she said was i could give you a voucher but would have to mail it ... read more
Business response:
Dear Rhonda, Please accept our apologies for not meeting your expectations during your visit. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Your feedback is valuable to us, and we are reviewing this matter with our team. Meanwhile, if we can be of assistance, please do not hesitate to reach out to us directly. We are very sorry that this occurred during your stay, and we look forward to talking with you soon.Sincer... read more
They did not have our reservation and had no rooms available for us!!! I will not use you again. Didn’t find anywhere else to go so we just headed back home. Bad bad left hanging out wet!!!
Business response:
Dear Johnny, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Your concern has been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Once more, we do apologize. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino
How is Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino rated?
Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino has a 4.2 star rating with 2,797 reviews.
When is Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino open?
Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino is open now. It will close tomorrow at 12:00 a.m.