This profile has been claimed by the business owner or representative.
Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
-The Room Smelled horrible as if it was not used for a long time. -The A/C was not working in our Room, we had to spend 2 nights without A/C on the days that reached 90 Degrees..and when we reported the same with the front Desk suggested us to leave the windows open to get cool air as the Hotel was full. Disgusting. -The Bed sheets and pillows were not clean. -We had to carry the used Towels and Bed sheets to front desk to get new set as the Room service is available only if the guest stays for 7 days or more, its mentioned ... read more
Business response:
Richard, we apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Also, we are sorry for the inconvenience caused due to our hotel policies. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Toilet was broken. Room 317 Ice trays were empty. No ice on floor. Check-in was sophomoric. TV was ancient and reception poor. No plastic glasses... had to fetch them at the lobby. Signage, both at the hotel proper and at the access turn off whitely inadequate. You’d miss on a clear night.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sinc... read more
Wet Dog Smell There was a stench if wet dog in the room. I was there only 1 night so tolerated it, but certainly dampened my impression.
Business response:
Thanks for taking the time to review our hotel. We apologize for the odor issue you encountered and regret your stay was not a pleasant one. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Nothing was unique is an old property not taking care of. Never going back there
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Room and bathroom were not clean. Molding falling off or missing in places. Sheets and towels had stains. Mattress was not comfortable. Would not stay here again.
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
It said breakfast included but they only had coffee and muffins with no place to sit and eat.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not good enough the room was not cleaned to my satisfaction..
Business response:
Thank you for sharing a review. We are sorry for the cleanliness issue you encountered. We have shared your feedback with the housekeeping team to be more diligent in their work. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.