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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dusty, especially head boards, night stand and lamps. Bedding with stains and pieces of hair, don't smell like they've been washed. Bathroom smelled like urine around the toilet area.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincere... read more
Rooms are quite big but the kitchen is not in working condition and there was no house keeping to help out
Business response:
Vicky, thank you for choosing us. We are disappointed to read your comments about the condition of your kitchen and regret the service issue you experienced. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The place was clean enough. The staff was friendly and helpful enough, but know before you make reservations to stay here, this place is NO FRILLS (old furniture, old TV, etc...), and the people who stay here are not just people passing through town. I walked in through the lobby door and was greeted by a huge pitbull sitting 3 feet from the main door, and his owner. They were friendly enough, but I wouldn't recommend this place for families (definitely not young children) or people wanting pleasure and relaxation during the... read more
Business response:
Thank you for your review. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We apologize for your disappointment and any inconvenience you had during your stay. We value your concerns and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Sheets smelled like beer and cigarettes! They made us come down to get new sheets.
Business response:
Our job is to provide a clean comfortable hotel experience to our guests. We sincerely apologize for the cleanliness issues you described from your stay. Thank you for bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. Thank you for your patience and forgiveness. Travel safe. Sincerely, Hotel Management
The room was dirty. We had trash in the bathroom that wasn't ours. We also had a bottle behind the recliner chair.
Business response:
Our job is to provide a clean comfortable hotel experience to our guests. We sincerely apologize for the cleanliness issues you described from your stay. Thank you for bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. Thank you for your patience and forgiveness. Travel safe. Sincerely, Hotel Management
Need improvement in infra and people interaction Gas stove did not work for two days Light next to bed did not work When we entered we threw trash can out It smelled badly when we first entered room We stayed for 8 days and they did not honor one hour extra stay as our taxi driver stuck in traffic.
Business response:
Vijay, thank you for your review. We apologize for the maintenance and odor issues you encountered in your room. Please be assured that we have discussed your feedback with the respective teams for review and action. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Arriving at hotel women at the front desk wanting to open wine bottle making lots of noise and when guy opened the bottle it exploded all over the desk and them. Then my husband and I get to out room only to find hair in our bed LOTS of it ask for a different room was told have to wait until tomorrow He told us to come to desk and get more sheets to make up our own bed Beware this hotel was the best last year but THIS YEAR 😡 not good
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.