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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WORST MANAGEMENT EVER Extended Stay America - Princeton - South Brunswick is one of the worst hotels in America. Bugs, dust in the room represent the cleanliness level of this hotel. Planned to stay here for a night - booked with hotels.com - checked in to room 300 and noticed cigarette smell with a window open. Notified the front desk who wouldn’t accommodate me in a different room. Talked to hotels.com who provided me a voucher so that I could go to a different hotel. Checked out late night where the front desk starts play... read more
Business response:
Dear Phani, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Fist they give me the wrong room I ask for double bed and they give me 1 bed when we are 4 Second try to use the sofa bed has food chips dirty not clean Ask to change me to another room they say they are full Not happy at all
Business response:
Thank you for your feedback. We are sorry for not providing you the room of your choice and that the cleanliness issue you experienced. We certainly want you to have a pleasant stay, so please let us know if there is anything we can do to make your visit better. Thank you for your business. Sincerely, Hotel Management
Poor Maintenance Not able to sleep and lot of noice with air condition Hotel stinks
Business response:
Thank you for sharing your review. We apologize for the disturbance made due to the HVAC unit. Your feedback for the chair in your room has been shared with the maintenance team for review and action. We hope to regain your confidence in our hotel. Sincerely, Hotel Management
The room which I booked was not available... I had to adjust with what was available...
Business response:
Thank you for sharing your concern. We sincerely apologize for the reservation issue and regret the inconvenience it caused. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Definitely not recommended I would never recommend staying at this hotel. In 90 degree weather the air conditioner did not work, and when I reported it, the response I received was to open the window. The window only opened two inches! It was warmer in the room than outside. And I would definitely not call what very little they provide in the morning as breakfast.
Business response:
Thank you for being our guest. We are sorry for the maintenance and service issues you encountered and that ruined your stay with us. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team members to improve our future guests’ experiences. Please revisit us so we can make it up to you. Sincerely, Hotel Management
This plane had homeless people sitting outside upon check in. The room was not cleaned prior to our stay - There were pills on the floor and wade of wet paper towels on the sink!
Business response:
Kay, thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves... read more
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.