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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
awful front desk tried to get an later check out time so my son could shower after an hockey (which is why we booked room in first place) & we were denied our request? Felt it was very unprofessionally handled by the front desk reception (a woman). She didn't want to hear an explanation at all. We didn't even sleep in the room so cleaning the room after a late check out would have been very easy.We will look elsewhere for another hotel next time for sure, very inconvenient, sad to see a company as yours refuse one late check... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
We‘re disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The toilet was stopped up and my room keys didn't work. The night clerk was acting like he didn't want to take a trip upstairs to my room to let me in.
Business response:
Sterling, thank you for taking time to evaluate your stay. Please accept our apology for the unsatisfactory response from our staff to your service requests. We have discussed your concerns with the front desk team, and we have taken immediate steps to address these issues so that they don’t happen again. We also assure you that the maintenance team is inspecting the bathroom and the door lock, and we will get this fixed as soon as possible. We hope this unfortunate situation will not prevent you from staying with us again. ... read more
Over booked hotel. Denied reservationn, didnt get into room till aftet midnight
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The room is not good for someone with asthma, the carpet needs deep cleaning and the smell in the room is unpleasant to say the least. Kitchen and bathrooms also need more cleaning. Beddings not good either. The front desk staff Marissa though was very nice!!!
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Better in the picture Hotel was run down, mold in the shower + weird smell throughout
Business response:
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing a... read more
Gross The whole hotel smelled of stale cigarettes and body odor. When we got up to the room there was vomit or male bodily function stains on the bed. We asked for our money back and the staff was very nice and did that for us.
Business response:
Thank you for your feedback. We have read your comments and are sorry to read we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping team to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with a... read more
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.