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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The facility is really old. First room they've checked me in was smelly, so I asked to change, which they did. But in the 2-nd room there was a crack in the sink, as well as A/C's really old and noisy. Not to mention so -called "breakfast", which was literally just coffee
Business response:
Please accept our sincerest apologies for the issues you experienced in both of your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Dirty bathroom old room smelly hallway no sip/shampoo in room
Business response:
Thank you for sharing your experience. We are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service moving forward so that our future guests never encounter a similar issue. Please know, our in-room amenities are kept at the front desk and are complimentary. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. ... read more
Don’t stay here... We booked this because we were having some renovations done on our house. We were there with our newborn. The hotel was cheap so we didn’t expect much but it was pretty bad. There were stains on the blankets and the bathroom was outdated and pretty gross. Mold in the sink and around the floor area. There was a half eaten sandwich in the refrigerator left behind. Our toilet never really flushed properly and on the first night it clogged. When I called the desk they told me to find a plunger in one of the tr... read more
Business response:
Angela, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Manageme... read more
Dingy room, no one at the front desk for check in for about 20 minutes, whole property could use an update
Business response:
Jasmin, thank you for your review. Please accept our apologies for the inconvenience you had at the time of check-in and for not meeting your expectations. We assure you that we have discussed your concerns with our front desk team in order to be more diligent with our efforts. We will also share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Stay away from this hotel. Not worth for the money Our stay was not plesant. - Room was not clean - Window curtains was ripped off - Bad smoke smell in room - For Wifi, I was told to call some number for passwords Stay away from this hotel. Not worth for the money.
Business response:
Thank you for sharing your experience at our hotel. Please accept our apologies for the difficulties you experienced during your stay. We have shared your feedback with our housekeeping team, and we will be more diligent moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The staff was nice but the quality of the hotel was not.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
객실이 담배냄새,곰팡이냄새, 청소상태불량 최악의 조식 객실냄새가 너무나 에어크리너를 사서 뿌릴정도 완전비추 졸업시즌이라 가격은 3.5배정도의 바가지
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.