This profile has been claimed by the business owner or representative.
Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location of the hotel was great, but it wasn't worth the money. The bathroom wasn't clean. There were still spit marks all over the mirror and faucet. The tub wasn't wiped down and had dirty stains everywhere. It was not a pleasant stay.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Terrible service. I had a horrible experience with the front desk agent and I never wish to stay at this hotel again. Hotels.com was of little to no help.
Business response:
I apologize for the service issues you experienced during your stay. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from one of our associates. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. I hope you will consider giving us another chance to provide the hospitality you deserve. Sincerely, General Manager
second time over booked well I'd let the people know how my stay was if I actually stayed there. This is the second time I've booked this hotel, just to find out my room wasn't available. I don't know what the miscumication is between hotels.com and extended stay is but there is one. If u book a room here make sure u call the actually hotel tl male sure your room is available.
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area... read more
A very disappointing hotel I have stayed in other Extended Stay hotels and the overall experience was above average, but the hotel at this location was very disappointing. Some of the staff are not very well trained in customer service and some of the facilities were out of order. Breakfast option is not really a breakfast - just coffee, muffins and health bars. Kitchen utensils are either old or of very low quality. Towels are are old as well. "Please Ask us for anything" was the overall message they had when we checked in,... read more
Business response:
Girish, we're deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will return so we can make it up to you. Sincerely, General Manager
Bed Bug Invasion I think my friend was bitten by bed bugs
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Acceptable for a night of you can't find anything Room had a heavy smell of cigarettes - non smoking room. Area was shaky- not comfortable for a family situation. Overall dirty with no amenities to speak of. Wouldn't recommend.
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our performance going forward. We regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Business response:
Thank you for your feedback. We were disappointed to know that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Nasty The hotel need to be upgraded the room was dirty I will never stay again and tell people not to stay
Business response:
Marc, our goal is to provide clean and well-maintained suites for our guests, and we apologize we fell short in this case. We have shared your comments with our management team to see where we went wrong, so any necessary improvements to our processes can be made. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.