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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the money. Room was outdated and not clean. It had a bad smell.
Business response:
Wendy, thank you for staying with us and for your review. We apologize for not meeting your expectations regarding the cleanliness of our room. If we missed a step in our procedures then we are sorry we let you down. Rest assured, your concerns will be forwarded to the appropriate departments to ensure similar situations are avoided in the future. We do hope you will give us another chance to provide you with excellent service the next time you are in our area. Sincerely, Hotel Management
Strong smell of smoke in room so needed to request a room change. Shower curtain in new room was dirty with red spots on both L and R ends. No extra pillows available. What’s the point of having a kitchenette if there’re no pots or utensils available or plates and silverware to serve food.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. Kindly Note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. W... read more
Look good outside but not INSIDE they say they have breakfast it was only muffins i was sopose to get a double bed couldn't get it wanted me to pay a extra $25 dollars for a role out bed they were no MANGER at the hotel the whole weekend that's carzy had to go buy breakfast the WIFI Was very weak.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
The main reason I booked Extended Stay America was for the kitchen facility. However, there was nothing in the kitchen, not even coffee pot and drinking cups.
Business response:
We appreciate you being our guest and providing your feedback. We apologize for any miscommunication regarding our in-suite amenities. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Please accept our apologies if we did not communicate this to you at check-in. We hope you will allow us another opportunity to provide you with a better experience. Sincerely... read more
Never stay here This hotel was terrible, I would never stay there again. Some of the reasons - They clean room only once a week. For any other service you have to pay. The day our room was supposed to be cleaned they forgot, say they would do it later and never did. - They do not have water in the lobby. The only sell mineral water bottles. They were out of them and took them four days to get new bottles. - The card to get into room demagnetized all the time (even being careful about it). We had to go to lobby to get new ... read more
Business response:
Gustavo, thank you for staying at our hotel. We apologize for the poor service you received from us. This is certainly not the type of service our hotel is known for, so we are sorry for this inconvenience. We appreciate your feedback and want you to know that we are all committed to making sure we don't repeat what you experienced during your stay. We hope you will give us another chance to serve you and provide you with a much better experience. Sincerely, Hotel Management
The place is a dump and I do not ever want to stay there again.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.