Extended Stay America - Princeton - West Windsor

Business response:

Dear Purna, Thank you for taking the time to share your valuable feedback. We acknowledge that the room provided did not meet the customary standards of cleanliness and comfort and sincerely apologize for any discomfort this may have caused. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. We look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Lokesh, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we apologize for not meeting our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management 

Business response:

Dear Donald, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel... read more

Business response:

Dear Kwai, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. Thank you for bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. Additionally, please know that our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request... read more

Business response:

Dear Robert, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management 

Business response:

Dear Kathleen, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope you will give us another try so we can provide you with a more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear Lisa, Thank you for choosing to stay at our hotel. Our goal is always to provide a relaxing experience; therefore, we are sorry that we fell short of your expectations, and we regret the difficulty in keeping your room at a comfortable temperature. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. Please know, if you have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you... read more

Business response:

Dear Amy, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future.Sincerely,Hotel Management