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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need to clean room better. The staff were helpful but the placed was dilapidated.
Business response:
Dear Donald, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel... read more
bathroom leaking, no conditioner and just one small bottle of shampoo, no hair-dryer, refrigerator has tremendous noise.
Business response:
Dear Kwai, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. Thank you for bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. Additionally, please know that our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request... read more
Elevator and tv did not work for entire stsy
Business response:
Dear Robert, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
This place smells like smoke
Business response:
Dear Kathleen, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope you will give us another try so we can provide you with a more satisfying experience.Sincerely,Hotel Management
The room did not look like the image online. It smelled like cigarette smoke and the air conditioning was limited, so not as cool as desired.
Business response:
Dear Lisa, Thank you for choosing to stay at our hotel. Our goal is always to provide a relaxing experience; therefore, we are sorry that we fell short of your expectations, and we regret the difficulty in keeping your room at a comfortable temperature. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. Please know, if you have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you... read more
Website does not depict actual accommodations! Not updated, dogs roaming the hotel, front desk staff does not want to be there!
Business response:
Dear Amy, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future.Sincerely,Hotel Management
I don’t usually leave reviews because our voices are never heard. If I was allowed the teach photos I would! Mold growing around pipes of sink, rust, ceiling fan didn’t work in bathroom, when you bring it to their attention your charged for the damage! They rob your money! MINOR CHILDREN running in the hallways late at night, on 4-20 the hallways smelt like smoking feom one of the rooms, my daughters medical machine was smashed! I had to throw it away! The safety is NOTHING! HALLWAY EXIT DOORS SRE CONTANLY LEFT OPEN.
Business response:
Dear Delilah Ambrose,We're deeply sorry to read about your disappointing experience during your stay with us. Your feedback is critical, and we apologize for any issues you encountered with the condition of your room and the behavior of other guests. Please know that we take cleanliness and safety very seriously and will address your concerns with our team to ensure improvements. We assure you that what you experienced is unacceptable by our standards, and we hope you will stay with us another time so we can provide you with... read more
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.