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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reservation page state you could get a dining kit for a price. After booked for a whole week and paid in advance (which is usual to me for hotels, only at checkout) the staff said they could not provide such kits and I said I needed to cook at my room, therefore, I moved to Extended Stay America. THE MANAGER REFUSED TO REFUND ME THE REMAINING 6 NIGHTS, AND REFUSED TO EXPEDIA AND TO CITI CARDS! Stay away from these people.
Business response:
We are so sorry to see that you did not enjoy your time with us. It is never our intent to have your stay be less than perfect and we apologize for any inconvenience that was caused. We will make sure that we address this at the property level.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Quick review The check in process was terrible. The room was adequate but over priced.
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us.
The hotel staff arent there at night and we couldnt get in our room and it took forever for someone to come down and get us. Our room reeked of ciggarettes late at night it was unbearable. They wont give you new towels, you have to personally go down to the front desk and get them. 3/10
Business response:
We are so sorry to hear that his was your impression and experience at our hotel. We truly apologize that there was an issue with getting into your room and the unpleasant smells. We also work hard to deliver a unique, 'Simple' approach to your stay that allows you to only pay for the services that you want to use, like daily linen exchange, in an effort to keep your rates low. I do appreciate you taking the time to let us know how we are doing and where we can improve.
Would not stay again After getting to the room and settling in, some other travelers were given the same room with keys to the room and were able to enter as I was changing! On two separate times after that our keys did not work to the room. Our room did not have a shower curtain and there was mold behind the sink.
Business response:
Hi, Rebecca! We are so disappointed to read about your experience with other guests entering the rooms and the problem with your key card! We also apologize for the lack of cleanliness in your room. We know that all of these inconveniences led to you not having the great and comfortable experience that we intended for you and apologize for that. This valuable feedback will help us improve in these areas for our future guests. Best wishes in all of your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
I booked a double queen but was put in a single. Sheets were dirty. Decided to not stay. Desk clerk was friendly and very apologetic.
Business response:
Thank you for sharing your impressions. It is so difficult to read that we've disappointed you so much. We hope your future lodging experiences are truly wonderful ones.
Very disappointed Got in at 11:30pm there was no one at the front desk. I had to call to have someone come. It’s similar to extended stay hotels, but instead of giving you plates, silverware, pots pans. You’d have to buy them. No cleaning services or new towels etc for my whole stay of 5 days. I travel a lot and stay at 12-18 hotels a year and this was one of the cheapest and laid back hotel I’ve ever seen. It was more like a college dorm with older adults The lack of services, no basics like plates, pot, pans. The fact the ... read more
Business response:
Hi, Jeffl Thank you for taking the time to leave this feedback as it will help us make sure that we are providing our guests with the best service and stay possible. We understand that the lack of amenities can be inconvenient. With our 'Simple' philosophy, we provide our guests with a customizable experience so that they can tailor their stay to only the services they may need or want to use (like cookware, dishes) so that we are able to keep our rates affordable. Thank you again for letting us know about your experience.
We had to wait for someone to attend us for more than 40 minutes. We arrived at 2 am and nobody was there to help.
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,297 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.