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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shadiest hotel ever The hotel is routinely inhabited by local prostitutes and drug dealers. The rooms are dirty, the shower dirty and the frint desk staff unhelpful. I strongly recommend staying elsewhere.
Business response:
Thank you for your review. We are shocked to hear of your concerning reports. We don't allow anything of this nature to take place on our property and have a zero tolerance when it comes to any illegal activities. We can assure you that we will promptly address your claims to ensure that the safety and integrity of our property stays intact. Thank you for sharing your experience and we wish you all the best in your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
The night off dosent apply here Not worth it especially for extended stays u never get the free night after the app gives u the free night the hotel tacks on all these taxes ends up being 10$ off? Been at the hotel a month collected just one night off and it was not a night off but a 10$ discount
Business response:
Thank you for your review, Ashley. We sincerely apologize that you did not have the exceptional experience that we intended for you due to the issues with a coupon offer. We are so sorry for any confusion over this and will make sure that we reach out to the property directly to avoid these issues in the future. Best wishes in all your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Jean. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Bed bugs in room 222 I am asking for a refund. Me and my cousin found bed bugs on both of our pillows. I have video proof that is also time stamped. If there’s 2 in one room , I’m sure they are everywhere.
Business response:
Oh no! We are completely shocked to hear of your concerning claims! Please reach out to the property directly so that they can assist you with these issues. Thank you for letting us know and we look forward to hearing from you.
Do not stay here. Room smelled like smoke, you could hear EVERYTHING that is being said in the adjacent rooms. We had to go and buy our own toilet paper, bring our towels down to the desk for clean ones because they don’t clean your room or your linens unless you’re there for 14 days or more. The shower had almost no water pressure and there was a tiny bottle of shampoo, 2 cups and a micro bar of soap. People that live there were not a problem except for everyone hanging out by the exits smoking.
Business response:
Thank you for this detailed review of your stay, Scott. Please accept our sincerest apologies for any issues that you had during your time with us. We also apologize that you were not aware of our amenity offerings prior to checking in, and the problems with the unpleasant odors and noise levels. Our super friendly and professional stay go out of their way to ensure that your time with us is exceptional, and we can't apologize enough that this did not come through. Since we are more of an extended stay, we offer the basic it... read more
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, David. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
We book one night stay expecting to be a nice clean hotel but as the moment we walk in to the place we could tell it was rundown in the room was scratches in the wall the floor was dirty with a sticky spill the furniture was outdated and not nice the sink smell bad and we barely had shampoo We ended up getting another hotel room because we couldn’t handle it
Business response:
Oh no! We are so shocked to hear of your concerning claims! We are known for our super clean and spacious suites, so we sincerely apologize that this is not what you received, Erica. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your stay at our hotel, Ribelis. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,297 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.