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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took forever to check in. Rooms were bare minimum.
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel. Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Poor service
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
Oh no! We are so sorry you were not pleased with your stay.
So we stayed on Friday september 6th. The fromt desk was wonderful and accomidating to a pet add on. The air conditioner made a horrible sound that kept waking us up. We had paid for 2 extra adukts and we had 2 towels and 2 pillows. But there was no blow dryer. First in 5 yrs
Business response:
We are delighted that our Front Desk staff was so helpful but so very sorry to hear about a disturbing noise from the A/C and an issue with towels and pillows. Thank you for letting us know.
The room i was initially put in was filthy. There was dirt on the floor, hair in the tub, and lots of hair under the covers. Someone made the bed, but didnt put new sheets on the bed. I was not pleased. The gentleman at the counter was very helpful, came up, took a look at the room and then found me a new room to stay in, which he thoroughly inspected himself.
Business response:
We're sorry the initial room was not ready when you checked in but glad to hear that our wonderful staff resolved the situation quickly. We hope the rest of your stay was pleasant and comfortable for you.
This is supposed to be a non-smoking facility! Cigarette smokers are everywhere!!!!!! My room was literally taken over by cigarette smoke that came through the vents in the room. My bathroom was unbearable and they could not find me another room. They were supposed to dismiss anyone caught smoking. It never happened. My clothes were taken over by the cigarette odor in the room. I spoke with HOTEL STAFF 4 TIMES! The day before I left I told them I was not going to pay for my room. The manager (tall African American with two e... read more
I chose this place because it was a suite (had a kitchenette in). However cooking was not allowed ( which is understandable) but there were no utensils not even cups and cutlery. We found socks from the previous guest user the bed. The whole corridor was smelling weed. For the whole week they did not do cleaning in our room. We asked for a mop they said it was not allowed. It was a horrible experience.
Business response:
I'm terribly sorry to hear this. We strive to provide an outstanding guest experience and it sounds like we disappointed you. We hope your future lodging is truly wonderful.
Piso sucio eramos 3 en el cuarto y solo podian darnos 2 toallas, Housekeeping pasa una vez cuando haces check out aunque solicitamos que solucionaran el asunto del piso sucio y nunca lo hicieron.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,156 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.