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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
When I arrived, the front agent came from the bathroom after 15 minutes of ringing the phone for my reservation. She was quite rude. The rooms smell dirty, they did not provide new linen nor housekeeping. I won’t reserve here again.
Business response:
Thank you for sharing your comments. Please accept our sincerest apologies for the issues you had with the overall customer service and the cleanliness of the room. Along with our superior customer service, we are usually known for our super clean and fresh rooms. We can't apologize enough that this did not happen for you and will make sure that we address these concerns with the team at the property for immediate action and resolve. All the best in your future travels.
BAd services Only two towels, no water, no coffee, no sheets, no people in front.
Business response:
Oh no! This is never the feedback that we want to hear, and we are terribly sorry for the impression that you were left with. Since we are more of an extended stay, we allow our guests to customize their experienced and only pay for the items that they may need or want to use. We are so sorry if this felt like an inconvenience but we are constantly looking for ways to improve. Thank you for your feedback and we hope that all your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Don't stay. This hotel ended up not letting me stay and never informed me that they implemented new policies that would not allow people from my state to stay during COVID. I was not even coming from a high-risk state and had been in RI already for 5 days. When I got to the hotel to check-in, I was rejected and told they implemented the policy the day before. No one from the hotel called to inform me of this, so at the last minute, I had to find another place to stay. The hotel did nothing to help, not even recommend other h... read more
Business response:
Thank you for taking the time to review your stay. We can't tell you how sorry we are that this was your first experience with our hotel. The safety and health of all our guests is top priority, and we are continuously making efforts to ensure that we are taking the necessary precautions. We sincerely apologize that you were not made aware of this prior to checking in, but we can assure you that we will address this with our friendly and professional staff for proper action and resolve. Thank you for letting us know how we a... read more
Business response:
I'm so sorry to hear that we disappointed you during this stay, Joseph. Thank you for sharing your feedback with us and we wish you all the best in your future travels.
I stay for two night, they never clean the room. Terrible
Business response:
Thank you for your feedback, Olga. We do include twice a month room cleaning in the rate but more frequent service can be requested. Many guests prefer the privacy that comes with limited Housekeeping. I'm so sorry that part of your stay was disappointing.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,297 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.