This profile has been claimed by the business owner or representative.
Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you are in need of a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
They need a whole new team and staff everyone that work there are sleep with the customers and have practicing in drugs with the customers
Business response:
Thank you for your feedback. I can't tell you how out of the ordinary it was to hear about your experience. We are known for super clean rooms and exceptional, friendly staff so we were shocked to hear that this was not your experience. We are so sorry we disappointed you and wish you well in your future travels.
I liked the neatness of the bed and kitchen area, I disliked the bathroom The shower curtain had brown stains on it Didn’t like that we had to take out our own trash Some cloths were unfolded like someone used it The shower water was barely hot One of the front desk recipients was very rude he was very very rude Just wasn’t comfortable I would never recommend this place to anyone
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing the detail... read more
The room smelled. People hanging out ik lobby with receptionist. Unprofessional
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Really bad service had me waiting 25 minutes to check in no body at the front desk and same to check out everything else nice
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk, Eric. We know that your time is valuable, and efficiency is paramount while traveling. Being that we are more of an extended stay - we offer limited front desk hours. We know that this is not what most guests are used to and apologize for any inconvenience that this caused.
Save your money and your sanity by going elsewhere Absolutely awful experience. The front desk people at check-in were pleasant enough, and when I had to call at 10:30 p.m. to complain about the woman yelling on the phone for 30 minutes next door to me, they came up and calmed her down. However, the fact that the front desk is not manned after 11 p.m. is an awful idea. While I'm sure it's cost effective, the neighbors in the room on the other side of me decided to blast their music from 2 - 4:30 a.m., and there was no one th... read more
Business response:
We are terribly sorry to see that you did not receive the high level of service that we are known for. We also apologize about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of thi... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,297 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.