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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Never stayed! TERRIBLE,SUCKED, STAFF ATROCIOUS ,RUDE
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
I did not like the fact that u have to pay for extra towels they had no extra shampoo conditoner the rokm was very plain mattress kept sliding to sode of ghe bed u could not get extra pillows no heavy blankets no iron in room bed was not comfertabe !!!!!
Business response:
Thank you for your feedback. We are so sorry that you found the bed uncomfortable and it sounds like you were not aware of our amenity package options. One package includes linen exchange, another provides more frequent housekeeping, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. Best wishes in all your future travels.
DO NOT STAY HERE! This is an Extended Stay property, not a hotel. It is presented as a Suite, but is unlike any Suite I have ever stayed in. They only clean the room once every two weeks. They only gave us towels for two people, thoughthe reservation was made for four people. They charge you a daily linen fee if you want clean towels. You take out your own trash and pay for a new bag, otherwise you must reuse the old one, or provide your own. You do have the ability to cook your own food, but they charge you 12.99 per person... read more
Stay at Woodspring Great location and outside of complex is clean. Took awhile to check in. The bed was a platform bed not attached to wall. The mattress kept sliding off the bed. Room wasn’t clean and was old after the first two towels would need to buy them. Room was on 3rd floor. In the room above us was a large family living in the room. They were extremely loud all hours an we asked them to be quiet. Which they didn’t. Went downstairs and asked the front desk to move them to a first floor unit so that people wouldn’t ne... read more
Business response:
I'm so terribly sorry that you had a disappointing stay with us. Thank you for sharing your feedback.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
they lied to me and told me that they didn't have any rooms available and then they revealed that they did have rooms and they downgraded me to a cheaper room but still charged me for the more expensive one
Business response:
I'm sorry to hear about this confusion about the rooms and rates. Please contact us if you want more information.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We just hate disappointing guests and hope you’ll consider staying with us again for a better experience.
Arrived on 10/25, checked in and stayed overnight. Facility not up to expectations so checked out at 10am. The hotel manager advised that there would be no refund of any portion of the prepaid 4 day reservation saying "that is company policy" and also would not provide a check-out receipt. The Travelocity reservation states that there would be a penalty if early departure but does not state it is total forfeit of total payment. Travelocity was contacted and stated they must follow hotel's policy. UNFAIR!
Business response:
I'm so sorry to hear that you were not aware of our refund policy. Please contact us if you want more information about this or your account status. I'm sorry, too, that you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 1,985 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.