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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Bishnu Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
No hairdryer, no iron table, no coffee cups inside the room with coffee packets. No shampoo or conditioner. Didn’t know if Beds were even cleaned properly . Very disappointing
Business response:
Thank you so much for the review of your stay. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We are sorry that you were not made aware of our unique amenity offerings. Since we are more of an extended stay, many of our guests prefer to bring their own items. We know that this is not what most guests are used to and apologize for any inconvenience that this caused. We hate to see that this had a negative impact on your overa... read more
The bedroom was not clean. The bathroom smelled like smoke. The floor was full crumbs
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room.
The room was destroyed by wheelchairs. There were literally holes in the walls everywhere
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time with us due to the issues with the walls. Our team works hard to address these concerns as soon as they are made aware and we apologize that this did not happen for you. We will make sure that we forward this concern to our team at the property so that we can improve in these areas for all our future guests.
I have raches all over my body after sleeping on their bed. Im really upset now
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay. We hope that our friendly staff was able to address these concerns during your stay. We apologize for any inconvenience that you experienced and wish you all the best in your future travels.
No one at desk for late check-in. Waited at door for 20min.
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk. We know that your time is valuable, and efficiency is paramount while traveling. Being that we are more of an extended stay - we offer limited front desk hours. We know that this is not what most guests are used to and apologize for any inconvenience that this caused.
Don’t spend your money here it’s a straight ghetto
Business response:
Thank you for reviewing your stay. We are so sorry that you were not impressed with our hotel. We hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Drug users wverywhere no mask people banging on the wall i had to leave elsewhere to entertain my company when i came back my room key was deactivated when i got in my room a key was left begond someone entered when i spoke to staff he told me that a housekeeper might have left the key behond this is at 1230am
Business response:
Thank you for providing us with this feedback.. We are terribly sorry that you did not enjoy your stay due to the issues with the key and feelings of uneasiness. Regarding the lack of face masks, we sincerely apologize for this. We take the health and safety of our guests extremely seriously - and can assure you that we will reach out to the front desk team directly for immediate action and resolve. Again, thank you for letting us know how we are coming across and allowing us to host you.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,297 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.